Intake Manager
Novel Technology Services
Los Angeles, california
Novel Technology Services is looking for a dedicated and detail-oriented Intake Manager to enhance our client onboarding processes and ensure smooth communication between our stakeholders and clients. This role requires strong organizational skills and a commitment to providing excellent customer service to facilitate our operations effectively.
Responsibilities
- Oversee the intake process for all incoming client requests, ensuring timely and effective communication.
- Gather information and documentation from clients necessary for onboarding and fulfillment.
- Collaborate with internal teams to define service requirements and translate client needs into actionable tasks.
- Develop and maintain intake workflows, ensuring continuous improvement and best practices.
- Provide training and support to team members on intake processes and tools.
- Monitor and report on intake metrics, including volume,...