Intake Manager

The Flood Law Firm is one of the largest and fastest-growing personal injury law firms in the state. At The Flood Law Firm, the work we do makes a difference. We protect people who have been harmed through no fault of their own. We go head-to-head against insurance companies and big corporations every day to fight for individuals. Every person on our team plays a key role in helping our clients receive the compensation they deserve to put their lives back together.

We are seeking an Intake Manager to join our team. This role is responsible for strategically enhancing the client intake process, coaching and mentoring intake coordinators and client service coordinators, and assisting with the overall client experience.

Responsibilities:

• Oversee and manage the firm's intake process, ensuring timely and efficient handling of client inquiries and consultations.
• Continuously evaluate and improve the intake process to maximize client conversion rates and enhance client satisfaction.
• Collaborate with the marketing department to provide necessary data and insights for marketing efforts and campaigns.
• Work closely with attorneys and legal staff to ensure accurate and thorough information gathering for client intake and management.
• Provide coaching, mentoring, and training to intake coordinators and client service coordinators to enhance their skills and effectiveness.
• Assist in developing strategies to improve the overall client experience from initial contact through case resolution.
• Monitor and analyze intake performance metrics to identify areas for improvement and implement necessary changes.

Requirements

• Bachelor’s degree, preferably in Business Administration, Marketing, Communications, Psychology, or a related field.
• Proven experience in client intake, client services, sales, or a similar role, preferably in the legal or professional services industry.
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Strong leadership and team management abilities, with experience in coaching and mentoring.
• Minimum of 2 years of experience in a management, leadership, or supervisory role.
• Knowledge of personal injury law and experience in a law firm setting is a plus.
• Tech-savvy with experience managing CRM software and leveraging data analytics for decision-making.
• Data-driven mindset with the ability to track and measure intake performance and client satisfaction.

Benefits

Compensation and Benefits:

• Paid Time Off (PTO): Enjoy 4 weeks of PTO each year, which includes sick time, providing you with the flexibility to rest and recharge.
• Paid Holidays: Benefit from 8 recognized paid holiday which includes a floating holiday of the employee’s choice.
• Health Insurance: Receive fully paid medical insurance, with comprehensive coverage to ensure your health and well-being.
• Additional Benefits: Choose from additional benefit options such as dental, vision, FSA benefits, and short-term disability insurance to tailor your coverage.
• On-Site Fitness Center: Available for employee use.
• Employee Assistance Program (EAP): Access a variety of support services for personal and work-related matters.
• Professional Development: We invest in your success with opportunities for professional development and participation in employee appreciation events.
• 401(k) Plan Eligibility: After 12 months with us, you're eligible to participate in our 401(k) plan, with generous matching contributions.

Why Join Us?

At The Flood Law Firm, you'll be part of a team where your work truly makes a difference. We offer a collaborative and supportive work environment, opportunities for professional growth, and a chance to contribute to the success of one of the state's most prominent personal injury law firms.

If you are a motivated and results-driven professional with a passion for client service and intake management, we would love to hear from you.