Help Desk Support

Are you passionate about delivering exceptional technical support and solving complex challenges? TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness Portfolio, encompassing the Cargo and Personnel Movement (CPM) Systems, ensuring seamless operations during regular business hours and offering reliable “on-call” assistance after-hours. If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate issues, we want to hear from you. Join TechFlow Inc. and be a vital part of our mission to provide outstanding technical support and service excellence.

Key Responsibilities

• Deliver comprehensive technical assistance for the Enterprise Logistics Readiness Portfolio and Cargo Personnel Movement Systems.
• Provide expert Tier II and III support to...

The ideal candidate must have the following qualifications: Present technical support information, software installation, and maintenance, networking, cabling, switching, routing and camera installation.

Duties and Responsibilities

• Evaluates system potential by testing the compatibility of new programs with existing programs
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions
• Maintains system capability by testing computer components
• Prepares references for users by writing operating instructions
• Installing and configuring new technology to be used by...

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Helpdesk Specialist to join our new project supporting the White Sands Missile Range in White Sands, NM. This work will be performed 100% on-client.

The Help Desk Support Specialist responsibilities will include:

• Providing user management support for processing...

• Provide professional and personal direct customer service and technical support to the Multi-User Engineering Change Proposal Automated Review System (MEARS) Program Office users as required via phone, email, fax, on-line systems, and/or in person.
• Develop and maintain high level of expertise with web-based application, user requirements and workflows.
• Perform regular tasks which include logging all help desk interactions following standard Help Desk procedures, resolving application user issues using administration level tools, identifying and tracking situations requiring escalated and/or urgent attention, documenting and communicating resolutions to users, preparing activity reports.
• Maintain currency with application and related tools as they are updated.
• Create and maintain marketing, demonstration and end user training materials.
• Conduct presentations at end-user training, marketing, and demonstration events.
...

Become part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world’s largest and most elite brands safer from cyber threats. At Maverc we have a powerful mindset based on our core values of being accountable, helpful, adaptable, and focused. Maverc Technologies is a proven and effective small business partner and consultant, recognized as a leader in providing cyber security and IT services to the Federal, State, and local Government and within the Intelligence Community. Maverc Technologies is seeking a Customer Support Technician to support one of our State Agency customers.

Job Duties and Responsibilities 

A successful candidate will be responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical...

Company Description

Grit - Pest Process Outsourcing is a United States-based BPO company that focuses on the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. Our goal is to help businesses magnify their value, increase conversion rates on leads and new business, retain current customers, and gain a competitive advantage while lowering operational costs. We provide access to a complete team of professional, administrative, technical, and knowledgeable customer service staff to enhance the customer experience and strengthen client relationships.

Role Description

Grit PPO is seeking a talented and driven individual to join our team as an IT Help Desk Support. In this role, you will be responsible for providing technical assistance and support to our employees across various departments. Your primary goal will be to ensure smooth and efficient operation of our computer...

Swire Properties is looking for a part time customer service-oriented Help Desk Technician to provide technical support to end users in an efficient and accurate manner. The role of the Help Desk Technician is to assist fellow employees who are experiencing technical difficulty with the use of IT applications and systems. They ensure that an effective solution is provided to the user. Complex and/or high priority problems are escalated to more senior level staff for resolution when needed.

PRINCIPAL RESPONSIBILITIES

• Provide end user desktop, laptop, phone, and tablet support with a customer first focused approach
• Installing, maintaining, and supporting technical infrastructure including hardware and system software
• Perform root cause analysis for service interruption recovery and implement preventive measures
• Coordinate work schedule with the Technology team, prioritize tasks based on our help desk system and follow up on the progress of...

The Helpdesk Support is responsible for delivering proficient technical support in Japanese and English to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers. Their role involves supporting the customer inquiries, managing account registration, and troubleshooting application issues. Additionally, they are tasked with providing comprehensive documents such as technical and operational/customer manuals. This role requires a strong customer service mindset, the ability to analyze systems, and customer needs and plans to provide specialized business solutions and make recommendations to improve efficiency. They directly report to the Assistant Manager of the team. 

The schedule for this role is on rotation Shift 1 is 8:00am - 5:00pm and Shift 2 is 11:00am – 8:00pm (Monday – Friday). Some amount of flex time, overtime, or scheduled weekend work will also be required to meet business...

Helpdesk Support Engineer

We are looking to expand our team of superstars.

At The Garam Group, we believe happy employees lead to happy clients. This is why our driving principles are to provide a fun and dynamic work environment where customer service is job number one and why we only hire the most talented people in the industry.

While we have a wide array of backgrounds and work experience, everyone at The Garam Group shares one common trait - a passion for creating that "WOW!" experience for our clients. If you possess a fierce commitment to customer support and have a work ethic to match, we believe we have an environment in which you will thrive.

Become part of a team built on:

Integrity – Doing the right thing even when no one is watching.

Dedication – Taking ownership and seeing things through to completion.

Positive Attitude – Approaching every...

RMF has an immediate need for a Full-Time IT Help Desk/Desk Side Support to join our IT department in our Baltimore office located in BW Technology Park. We are looking for a self-directed IT professional with a passion for technology, collaboration, and creative problem-solving. The IT Help Desk/Desk Side Support will actively contribute to meaningful projects and work closely with a mentor and with the IT team. There will be periodic travel included in this role.

RESPONSIBILITIES:

The IT Help Desk/Desk Side Support will provide user support and customer service on company-supported computer applications and platforms. Troubleshoot and resolve issues and advise users on the appropriate actions as well as configure and deploy new equipment.

Requirements

·       Bachelor’s Degree in Computer Science, Information Technology, or other IT related...

 Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide (EEFT), has an exciting role for a bilingual ATM Service Support Specialist to add to our Monitoring and Dispatch Team to assist in supporting our expansion into Latin America. This team member will be a liaison between our company and its clients, service providers, as well as assisting our internal customers. The successful candidate will be able to accept ownership for effectively monitoring the Mexico ATM Fleet and assisting with our US Fleet, solving customer issues, handling complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.  

Responsibilities  

• Corresponding with clients, customers, both internal and external, service providers, over the phone, email, online chat, to provide solutions that fit individualized situations and prioritize the customers' needs at each step of the...

Pay rate $15-$17

Advantage Home Care is seeking an experienced IT Help Desk Support Technician to join our team in providing technical support to our staff across multiple locations. As an IT Help Desk Support Technician, you will be responsible for troubleshooting, diagnosing, and resolving hardware, software, and network issues. You will also provide technical assistance and guidance to employees, ensuring their technology needs are met.

In this role, you will be responsible for:

• Providing phone and remote support to users experiencing technical issues
• Resolving hardware and software problems on desktops, laptops, printers, and mobile devices
• Troubleshooting network connectivity issues
• Installing and configuring software and hardware
• Assisting in managing IT assets and maintaining accurate inventory records
• Performing user account management tasks, including account creation, termination, and password...

Grapevine MSP Technology Services seeks a proactive and reliable Night Shift IT Team Member to manage and support our IT infrastructure during overnight hours. This role is crucial for maintaining our systems' performance, security, and availability. The ideal candidate will have a solid technical background, excellent problem-solving skills, and the ability to work independently.

Responsibilities

• Provide in-depth technical support.
• Communicate with the end-user for problem analysis before providing a solution.
• Develop a deep understanding of our company products.
• Provide orientation and guidance to users on operating new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and...

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is seeking a Help Desk and End User Support Manager for management and administration of DHA systems, applications, networks and telecommunications.  The candidate will oversee all survey planning, design, sampling, and development, creating guidelines for capture, managing, and use of...

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Mid-Level Help Desk Support Specialist to support the Naval Sea Logistics Center (NAVSEALOGCEN). The Mid-Level Help Desk Support will support all aspects of customer support for the assigned application(s).

The Mid-level Help Desk Support Specialist responsibilities will...