Help Desk Support
Bergen Logistics
Cerritos, california
Job Details
Full-time
Full Job Description
The ideal candidate must have the following qualifications: Present technical support information, software installation, and maintenance, networking, cabling, switching, routing and camera installation.
Duties and Responsibilities
- Evaluates system potential by testing the compatibility of new programs with existing programs
- Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
- Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
- Maximizes use of hardware and software by training users; interpreting instructions; answering questions
- Maintains system capability by testing computer components
- Prepares references for users by writing operating instructions
- Installing and configuring new technology to be used by the company, such as hardware, operative systems, and programs or applications
- Running diagnostics on malfunctioning hardware or software, and replacing damaged or malfunctioning parts on hardware when necessary:
- Setting up profiles, emails, and issuing access passes for new employees, and assisting in all password-related issues
- Conducting electrical safety tests on all systems
- Run, replace, and/or move network cabling including termination
Requirements
- At least 1 year of IT Helpdesk experience
- Formal education, degree, or certification in Information Technology, Computer Science, or similar field is required.
- Certification such as A+, Network+, Cisco, etc. is a plus
- Bilingual English and Spanish is a plus
- Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others.
Benefits
- Expected pay scale is $25/hr - 35/hr
- 4% match on 401K after 1 year
- Medical/vision/dental/ FSA - pretax
- Tuiton refund (for relevant course work)
- Paid time off/holiday pay
- Employee of the month bonus