Help Desk Support

The ideal candidate must have the following qualifications: Present technical support information, software installation, and maintenance, networking, cabling, switching, routing and camera installation.

Duties and Responsibilities

• Evaluates system potential by testing the compatibility of new programs with existing programs
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions
• Maintains system capability by testing computer components
• Prepares references for users by writing operating instructions
• Installing and configuring new technology to be used by the company, such as hardware, operative systems, and programs or applications
• Running diagnostics on malfunctioning hardware or software, and replacing damaged or malfunctioning parts on hardware when necessary:
• Setting up profiles, emails, and issuing access passes for new employees, and assisting in all password-related issues
• Conducting electrical safety tests on all systems
• Run, replace, and/or move network cabling including termination

Requirements

• At least 1 year of IT Helpdesk experience
• Formal education, degree, or certification in Information Technology, Computer Science, or similar field is required.
• Certification such as A+, Network+, Cisco, etc. is a plus
• Bilingual English and Spanish is a plus
• Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others. 

Benefits

• Expected pay scale is $25/hr - 35/hr
• 4% match on 401K after 1 year
• Medical/vision/dental/ FSA - pretax
• Tuiton refund (for relevant course work)
• Paid time off/holiday pay
• Employee of the month bonus