Help Desk Support in California

Are you a tech-savvy problem solver who loves helping others? Frontline, LLC is looking for a friendly and enthusiastic IT Help Desk Technician to join our dynamic team! As a Tier 1 Support Technician, you'll be the first point of contact for our clients, providing top-notch service and solutions for their IT challenges. The salary range for this job is $50,000 - $58,000 per year, and is onsite at our location in Bubrank, CA.

Your primary responsibilities will include troubleshooting hardware and software issues, assisting with user account management, and maintaining a positive rapport with our clients. You'll be instrumental in making sure our customers feel supported and understood every step of the way!

Your Role Includes:

• Responding to client inquiries via phone, email, and chat with a smile.
• Diagnosing and resolving basic technical issues with a focus on friendly communication.
• Documenting tickets clearly and efficiently in our...

The ideal candidate must have the following qualifications: Present technical support information, software installation, and maintenance, networking, cabling, switching, routing and camera installation.

Duties and Responsibilities

• Evaluates system potential by testing the compatibility of new programs with existing programs
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions
• Maintains system capability by testing computer components
• Prepares references for users by writing operating instructions
• Installing and configuring new technology to be used by...

Grapevine MSP Technology Services seeks a proactive and reliable Night Shift IT Team Member to manage and support our IT infrastructure during overnight hours. This role is crucial for maintaining our systems' performance, security, and availability. The ideal candidate will have a solid technical background, excellent problem-solving skills, and the ability to work independently.

Responsibilities

• Provide in-depth technical support.
• Communicate with the end-user for problem analysis before providing a solution.
• Develop a deep understanding of our company products.
• Provide orientation and guidance to users on operating new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and...