Head of Customer

Join a team with a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: do the right thing, quality matters, and question everything. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have 15 min weekly check-ins reviewed by their manager and bi-annual reviews to ensure clarity of job expectations. To learn more about our culture, please visit our career page on our website.

This is a leadership team position that is accountable for patient-specific prescription intake, order entry and payments, insurance billing, shipping, and customer experience production and process adherence. These functions are organized into 5 sub-teams. The Head of Customer Care has 6 direct reports and oversees 15-22 team members. This is an on-site, full-time position and reports to the EOS Integrator, VP & Chief Business...

About TikTal:

TikTal is a leading influencer marketing agency that creates innovative campaigns and offers strategic solutions to brands looking to leverage the power of influencers. Our focus is on driving impactful results through data-driven strategies, creative solutions, and tailored influencer partnerships. We pride ourselves on delivering meaningful client outcomes and growing alongside our partners.

Job Overview:

As the Head of Customer Success at TikTal, you will play a crucial role in leading and nurturing relationships with key clients, ensuring they maximize the value from our influencer marketing services and campaigns. You will lead a team of Customer Success Managers, create and implement success strategies, and work closely with other departments to align client goals with business objectives. Your focus will be on maintaining high customer satisfaction, driving renewals, and upsell...

Elevar, recently acquired by Buxton, is a leading SaaS company empowering online merchants to build a robust data foundation. We simplify server-side event tracking, providing merchants with actionable insights to fuel smarter decisions, accelerate growth, and achieve their goals.

This exciting acquisition combines Elevar's expertise in online analytics and our dynamic conversion tracking solution for fast-scaling e-Commerce brands with Buxton's retail analytics prowess, creating an omni-channel powerhouse in the industry. Together, we aim to provide data-driven insights and shape the future of customer engagement across all channels.

Who are we looking for?

We're looking for someone who can build and operate our customer onboarding and retention processes. If you love eCommerce and thrive in a startup environment where you will be relied on to build out new processes and coach other customer success managers - please read on.

At Elevar,...

Worth AI, a leading computer software company, is seeking a strategic and customer-focused individual to join our team as the Head of Customer Success. As the Head of Customer Success at Worth AI, you will play a vital role in ensuring the success and satisfaction of our valued customers. We are on a mission to revolutionize the way businesses make decisions using AI, and as the Head of Customer Success, you will be at the forefront of driving customer adoption, retention, and growth.

Your primary responsibility will be to build and lead a high-performing Customer Success team, guiding and supporting them in delivering exceptional customer experiences. You will establish and implement customer success strategies and processes to ensure customer satisfaction, retention, and expansion. With your ability to think strategically and your strong leadership skills, you will drive initiatives that enhance the overall customer journey and elevate Worth AI's reputation as a trusted...

About Air

Air is the first purpose-built Creative Ops System. Our product automates the mindless tasks that creatives do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised $38M+ from world-class venture capital groups including Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.

The Role

As the leader of the Customer team, this individual will manage account management, customer success, customer support, onboarding, and community. They will be responsible for scaling our retention, engagement, and expansion motions. Through this work, they will develop valuable insights that directly influence our product roadmap and positioning.

A strong candidate will immediately bring in their customer playbook and refine our ongoing efforts to scale up and down market. This player-coach role...

The Head of Customer Success will be responsible for establishing and leading our new customer success function for our brand partnerships products (Studio and Connect) as well as be responsible for optimizing the customer lifecycle fully from an operations and tracking perspective. 

This role involves developing and implementing strategies to ensure client satisfaction, overseeing the team responsible for on-time delivery of story assets, and collaborating with Account Management and Sales to operationalize our systems and define key metrics that reflect customer satisfaction and operational efficiency. 

• Create and execute a comprehensive customer success strategy to enhance client satisfaction and retention. 
• Work with Head of accounts to define SLA’s and escalation points; build on-time deliverable playbook 
• Lead a best-in-class customer success team tracking performance, mentoring and developing team members, and holding...

The Head of Customer Operations will be responsible for establishing and leading our new customer success function for our brand partnerships products (Studio and Connect) as well as be responsible for optimizing the customer lifecycle fully from an operations and tracking perspective. 

This role involves developing and implementing strategies to ensure client satisfaction, overseeing the team responsible for on-time delivery of story assets, and collaborating with Account Management and Sales to operationalize our systems and define key metrics that reflect customer satisfaction and operational efficiency. 

• Create and execute a comprehensive customer success strategy to enhance client satisfaction and retention. 
• Work with Head of accounts to define SLA’s and escalation points; build on-time deliverable playbook 
• Lead a best-in-class customer success team tracking performance, mentoring and developing team members, and...

We are currently seeking a Head of Customer Experience based in Buffalo, New York. As the Head of Customer Experience, you will play a critical role in defining and implementing strategies to enhance the overall customer experience and drive customer satisfaction.

To learn more about our executive recruitment and headhunting services in Buffalo, New York, please visit our page: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-buffalo/

Responsibilities:

• Develop and execute a customer experience strategy that aligns with the company's overall objectives.
• Define and implement customer experience standards and ensure their adoption across all customer touchpoints.
• Identify and analyze customer insights and feedback to drive continuous improvement and enhance customer satisfaction.
• Collaborate with cross-functional teams to identify and address pain points in the customer journey and develop...

Join Our Team as the Head of Customer: Leading Sales Operations & Customer Service Excellence!

Are you ready to take charge of our Sales Operations and Customer Service/Project Management departments, steering them towards unparalleled success? We are seeking a dynamic individual to fill the pivotal role of Head of Customer, where you'll drive strategies, inspire teams, and redefine service standards!

Why Join Us?

• Impactful Leadership: As the Head of Customer, you'll wield influence over the heart of our operations, shaping the future of our customer interactions.
• Innovative Environment: Join a forward-thinking company where your ideas for improvement are not only welcomed but encouraged.
• Global Reach: With responsibilities spanning the USA and China, you'll engage with diverse teams and customers across borders, enriching your professional...

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it.

We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences.

We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems.

Feel free to join in one of our upcoming Townhalls on YouTube to experience it for yourself!

We are looking for a stellar individual to join our leadership team and run our support organization as a Head of Support.

What you will be working on?

As a Head of Customer Support, your...

D-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID’s platform seamlessly transforms images, text, videos, audio, and voice into highly engaging Digital People, offering a uniquely immersive experience.

D-ID combines facial synthesis and deep learning expertise to deliver interactive AI experiences in multiple languages, elevating and scaling the way we connect and create in the digital world. The company’s technology provides solutions for businesses specializing in customer experience, marketing, and sales, as well as for content creators around the world.

More than 150 million videos have been produced with D-ID’s user-friendly self-service Creative Reality™ studio and integrations and more than 250,000 developers are building solutions with the D-ID API. Founded in 2017 and supported by tier 1 VCs, D-ID employs 70 people in offices in Tel...