Head - Customer Success

Imagine.io is a leading provider of innovative 3D design and visualization solutions, empowering professionals in retail, manufacturing, architecture, interior design and other industries to bring their concepts to life with ease. We are seeking a highly experienced and motivated Enterprise Account Executive to join our growing sales team and play a critical role in driving revenue and expanding our presence in key markets, particularly in the SaaS and e-commerce sectors.

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To learn more, log onto our website www.imagine.io

Designation: Senior Customer Success Manager

Job Location: Remote, USA

Job Type: Full-Time

Pay: 150,000 USD

Start Date: ASAP

Job Summary:

As a leader in the company, you will be responsible for executing a vision and strategic plan for the customer success department with a focus on driving product adoption and growth through gross renewals and net retention improvements. An ideal candidate will have a track record of scaling teams and driving customer experience strategy while creating opportunities for upselling, referrals, and client engagement. To be successful in this role, you should have at least four years of client services experience that include leading and growing a team through establishing process, procedure, and KPIs. This is an excellent opportunity to join a successful company with a start-up vibe that has cutting-edge technology offerings and endless growth opportunities for hard-working and ambitious individuals.

Key Responsibilities:

• Lead a growing, global customer service team
• Adopt systems and procedures to ensure continuous improvement
• Define and track performance metrics for customer success
• Create internal systems and procedures to manage growth
• Build and maintain strong, long-lasting client relationships
• Contact clients on a regular basis to review business needs
• Renew existing subscriptions
• Identify opportunities to increase customer profitability
• Work with sales team to deliver maximum customer retention and revenue
• Upsell services to existing clients
• Prepare reports on account status

Requirements

• 10+ years of client service experience required
• 2+ years of home furnishings or interior design industry experience is an added advantage
• 4+ years of management experience required
• Experience growing and scaling a customer success team required
• Experience building new operational processes required
• Experience driving customer experience strategy development required

Benefits

• Competitive salary and commission structure.
• Comprehensive benefits package, including health and dental. 
• Opportunity for growth and advancement within a dynamic and innovative company.
• Collaborative and supportive work environment.