Customer Success Manager in Texas

About Cognigy

Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each...

About TINT

Hi, we're TINT! Our mission is to address the problems of falling consumer trust in brands and diminishing returns on marketing spend.

We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business value.

Trusted by over 5,000 brands in more than 173 countries for our unique mix of software, services, and expertise to cultivate communities and scale impact to create awareness, engagement, and loyal customers. 

TINT is headquartered in the heart of beautiful downtown San Antonio with global offices in Poland and the UK.

About the Role

At TINT, we're committed to empowering our customers to attract new audiences, engage and mobilize existing consumers, and build brand-owned communities that generate authentic user-generated content and...

Welcome to Centage, we’re happy you’re applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact.

At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that’s the best environment to foster excellence and it is one of the things we care most about in our hiring process. If you are empathic and able to talk with humility and encourage others to thrive, we want to hear from you!

We don’t want brilliance without empathy. We don’t want creators who don’t share. We don’t want rock stars that don’t contribute to the community.

What it’s like to be a Customer Success Manager (CSM)

Centage is looking for a high-energy, organized, and ambitious CSM to join our growing B2B SaaS company’s mission to bring innovative financial technology to the SMB market. Your focus will be on customer loyalty and growth, through building long-term client...

The Lead, Customer Success Manager will join the expanding Customer Success team as a player/coach, serving as both a hands-on contributor and mentor a team of 4-6 Customer Success Managers. The role involves ensuring clients receive a smooth experience from onboarding to post-launch support.  

The Lead, Customer Success Manager will spend 70% of their time coaching and mentoring the team and the other 30% driving client satisfaction, continued growth and expansion opportunities. You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales and Marketing to support product adoption. You will also have the opportunity to advocate for your customers and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, expansion opportunities for Sales & Partnerships, and visibility into use cases and customer health for the...

We’re looking for a Customer Success Manager (CSM) to manage and grow our Scaled SMB customer base. As a CSM, you will be responsible for building strong relationships with our customers and driving successful outcomes at scale. You will work to ensure customer satisfaction, retention, and expansion, utilizing digital Customer Success (CS) methodologies to efficiently manage a large portfolio of accounts.

This is a great opportunity for someone who thrives in fast-paced environments and has experience managing large books of business using scalable and digital-first strategies.

Responsibilities:

• Manage and scale a large portfolio of SMB customers to ensure their success with ActivTrak products and services.
• Leverage digital customer success methodologies to deliver proactive and automated support, including customer onboarding, product adoption, and usage optimization.
• Be the main point of contact for...

Aquaria’s mission is to safeguard and unlock a sustainable future for clean water.

Aquaria has created proprietary technology that harvests clean water from the air for entire communities. We envision a future where Aquaria can sustainably supply entire cities with energy from the sun and water from the air.

Disruptions to clean water access are among the main ways we suffer from the effects of climate change, and access to clean water remains one of the most pressing global challenges. Today, more than 2 billion people lack access to safely managed drinking water services, and this problem is worsening.

Aquaria is backed by top Silicon Valley investors, including Softbank Mistletoe, Soma Capital, Bow Capital, Ciri Ventures, HF0, and former House Majority Leader Dick Gephardt. Aquaria was part of the 2023 Fast Co. World Changing Company of the Year award in multiple categories.

Position Overview

We are seeking a highly skilled...

About Chaiz:

Hi 👋  we’re on a mission to change how vehicle service contracts (also known as car extended warranties) are being bought and experienced. Today you get hard-sold via sleazy call centers and at dealerships while overpaying and not knowing what you are actually buying. We’re changing this!

The Role

As a Senior Customer Success Manager at Chaiz, you will play a pivotal role in ensuring our customers have a seamless and positive experience. You will be responsible for managing and nurturing customer relationships, ensuring customer satisfaction and retention, and overseeing our customer support team and call center. Additionally, you will have the opportunity to help develop the exciting expansion of our client dashboard, gamification, loyalty, and referral programs aimed at increasing retention, referrals, and renewals.

Location: Remote or in Austin (US Market, Eastern/Central Time)

What the...

About the CareerCraft

CareerCraft helps school districts plan and implement college and career readiness programs. Our online platform streamlines data collection, protects data integrity, and automates college, career, and military readiness and career and technical education (CCMR and CTE) calculations with visualizations. Our technical assistance helps with business partnership development, labor market analyses, high-quality CTE/pathway implementation, and P-TECH program planning.

Customer Success Responsibilities

• Serve as the main point of contact and build relationships with our school district clients through the various life cycle milestones (onboarding, nurturing and renewal)

• Onboard new customers by leading the scheduling and delivery of training and working with internal and external teams to facilitate data integrations & platform setup and configuration
• Manage the customer through onboarding and to the...

Welcome to Centage, we’re happy you’re applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact.

At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that’s the best environment to foster excellence and it is one of the things we care most about in our hiring process. If you are empathic and able to talk with humility and encourage others to thrive, we want to hear from you!

We don’t want brilliance without empathy. We don’t want creators who don’t share. We don’t want rock stars that don’t contribute to the community.

What it’s like to be a Customer Success Manager (CSM)

Centage is looking for a high-energy, organized, and ambitious CSM to join our growing B2B SaaS company’s mission to bring innovative financial technology to the SMB market. Your focus will be on customer loyalty and growth, through building long-term client...

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...

YieldWerx is a leading provider of semiconductor software solutions, empowering manufacturers to optimize yield and reduce defects. We're seeking a talented Customer Success Manager to join our team and drive customer satisfaction and adoption.

*Job Description:*

As a Customer Success Manager, you'll be responsible for ensuring our customers achieve their goals using our software solutions. You'll build strong relationships, identify growth opportunities, and provide exceptional support to drive customer retention and expansion.

*Responsibilities:*

- Develop and execute customized success plans for each customer
- Build and maintain strong relationships with key customer stakeholders
- Provide training, support, and guidance to ensure customer adoption
- Identify and address customer pain points and growth opportunities
- Collaborate with internal teams to resolve customer issues and improve products
- Analyze customer data to measure...

About Us

SPOTIO is a privately held SaaS company based in Dallas, Texas and leading field sales engagement platform. Thousands of sales professionals worldwide rely on SPOTIO to help them increase activity, grow their pipeline, and crush sales goals. We are ranked  #1 on G2 reviews and we've been named one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2023 and four times overall.

Position Details

The Customer Success Manager role SPOTIO is to ensure customers are achieving their desired outcomes and helping them derive value from the platform. The Customer Success Manager's responsibilities include understanding customer pain points, providing them with the appropriate solutions, assisting with technical support and training, and guiding them in maximizing the software's utilization based on the customer's business needs. By focusing on customer satisfaction and education, they contribute...

As the Digital CSM you’ll be involved in all aspects of managing the long-tail, scaled, digital customer base.

• Assist in the design and deployment of onboarding new customers onto our digital platform, guiding them through the setup process and ensuring a smooth transition.
• Identify & develop customer archetypes based on business objectives, challenges, and KPIs.
• Develop and execute tailored journeys/plans for customer segments-  outlining clear objectives, milestones, and success criteria
• Monitor customer usage and engagement metrics, identifying opportunities for optimization and improvement against those success criteria
• Provide ongoing training, support, and guidance to customers, empowering them to maximize the value of ActivTrak
• Proactively identify risks and potential issues, implementing mitigation strategies to ensure customer satisfaction and retention.
• Act as a voice of the scaled/VSB...

Job Summary

We are nothing without our customers. Buxton recently created a Customer Success organization to enhance our focus on helping our customers understand and get more value from our solutions. This focus is vital to the success and growth of Buxton.

The Customer Success team plays a pivotal role in driving customer satisfaction and ensuring maximum return on investment from Buxton solutions. Each Customer Success Manager (CSM) is responsible for overseeing a portfolio of 30-40 customers, ranging from high to medium spend. The CSM ensures smooth implementation, training, and ongoing support, acting as a trusted liaison between customers and Buxton's internal teams. This foundation is crucial to partnering with Strategic Account Executives to shape overall customer strategy and pursue upsell opportunities.

Where you’ll work

This is a hybrid role with in-office requirements. Our office is located in Fort Worth, TX and...

We are looking for a Customer Success Manager to join our growing Customer Success team and provide our clients with a seamless experience from onboarding through to launch and beyond, driving client satisfaction, continued growth and expansion opportunities. You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales and Marketing to support product adoption. As a Customer Success Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, expansion opportunities for Sales & Partnerships, and visibility into use cases and customer health for the organization. 

What You’ll Do:

• Manage a portfolio of new and existing accounts acting as the main POC for client engagement  
• Consult to understand both client challenges and needs, developing...

Adjacent Health, a dynamic and rapidly growing wellness company, is seeking an ambitious and customer-centric Customer Success Manager to join our team. As a Customer Success Manager at Adjacent Health, you will play a vital role in building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.

In this role, you will serve as the primary point of contact for our clients, working closely with them to understand their goals and objectives. You will collaborate with internal teams to develop and execute tailored success plans, driving adoption, retention, and expansion of our products and services. By leveraging your excellent communication and relationship-building skills, you will actively engage with customers to understand their needs, identifying opportunities to enhance their experience and maximize value.

Your passion for delivering exceptional customer service will enable you to proactively...

Join us at Gorilla, a pioneering SaaS company reshaping the energy sector landscape. Focusing on innovation, we provide cutting-edge data applications for energy retailers, revolutionizing pricing, forecasting, and portfolio analysis.

Gorilla is a start-up on a fast-paced journey where innovation and your voice matter! We are expanding into the US 🇺🇸 and are on the lookout for passionate individuals to be part of our brand-new team in Austin, Texas.

Dive with us in complex challenges as we spearhead change in the energy and utility industry 🚀

Mission

As a Customer Success Manager, your mission is to drive customer success by building strong relationships, providing strategic guidance, and delivering exceptional service. You will deeply understand customers' needs, tailor solutions to meet their unique challenges, and empower them to maximize the value of our...

About Us

SPOTIO is a privately held SaaS company based in Dallas, Texas and leading field sales engagement platform. Thousands of sales professionals worldwide rely on SPOTIO to help them increase activity, grow their pipeline, and crush sales goals. We are ranked  #1 on G2 reviews and we've been named one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2023 and four times overall.

Position Details

The Sr. Customer Success Manager role SPOTIO is to ensure customers are achieving their desired outcomes and helping them derive value from the platform. The Sr. Customer Success Manager's responsibilities include understanding customer pain points, providing them with the appropriate solutions, assisting with technical support and training, and guiding them in maximizing the software's utilization based on the customer's business needs. By focusing on customer satisfaction and education, they...

We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users. This is a hybrid role and will require three days a week in the office.

Are you a high-achieving SDR or BDM and want to progress into a closing role? Or maybe you have experience in a commercial account manager role, and love solving problems for customers? Then we would love to hear from you.

You will be responsible for growing accounts, expanding teams and upselling plans to our SME & Mid-market customer base. Our software is used by companies and organisations such as Microsoft, Apple, Panasonic, Team USA, P&G, AON, Airbus, Brown University and more.

This role is a great opportunity for someone who is a great communicator, loves target driven sales, is commercially savvy and...

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 140+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for our next strategic, relationship-minded, and experienced Customer Success Manager to join our ever-growing Customer Experience team. Reporting to the Senior Manager, Customer Success & Support, you’ll be vital to MealSuite’s long-term vision and profitability as we will only succeed if our customers realize value from our products and services and remain within...

Are you passionate about customer success and making a difference in the EdTech industry? Join Kahoot! as a Customer Success Renewal Manager and become a part of our mission to make learning awesome!

As a Customer Success Renewal Manager at Kahoot!, you will be responsible for the full life cycle management of Kahoot! at Work, Americas customers. This role is crucial in ensuring high renewal rates, identifying growth opportunities within existing accounts, and maintaining strong, value-driven customer relationships.

The Customer Success Renewal Manager reports to the Senior Customer Success Manager.

About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive...

Are you a champion Customer Success Manager? Help us boost the SEON rocketship as we assemble our super team of fraud-fighting heroes. 🚀

As the name suggests, our team is all about customer success. We strive to make our customer lives as easy as possible and guide them through the use of our anti-fraud tools, from onboarding to setting up risk rules, from optimization to sharing their feedback with developers. It’s a fascinating, cooperative position where we regularly interact with Sales, Engineering, Product, Onboarding and Support.

We're in for a crazy ride, and that's why we need bold and talented individuals who will own these key areas. Who will make an impact on the Front Office field - ultimately, these translate not only to a business bottom line but to making the internet a safer space for everyone - whether business or consumer.

What you'll do:

• Manage a diverse portfolio of customers across various...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

Join the Kahoot! team as a Customer Success Renewal Manager and be part of our mission to make learning awesome! As a Customer Success Renewal Manager, you will play a critical role in ensuring the success and satisfaction of our valued customers

The Customer Success Renewal Manager reports to the Team lead Customer Success and will work with amazing colleagues at our office based in Austin, Texas, USA.

About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 9...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

Job Title: Senior Customer Success Manager

Location: Remote. Central or Eastern Time Zone preferred as the incumbent of this role will be responsible for supporting both domestic and international customers.

About Kaseware:

Kaseware is a dynamic start-up company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers. We serve those that serve our communities and make our world safer. Being a small business, it is all hands-on deck. Our close-knit team is looking for an individual that is motivated, driven, and ready to fill numerous needs throughout the organization as we continue to grow. Our company culture is something we value and will continue to prioritize throughout our growth. Kaseware invests in our employees and we want teammates who are in for the long haul! 

Kaseware’s team offers a wide range of...

Nedelcu & Company, a leading management consulting firm specializing in executive search and leadership consulting, is seeking a highly motivated and dynamic Customer Success Manager to join our team. With a strong focus on delivering exceptional executive search and leadership consultancy services, we strive to exceed client expectations and contribute to their success.

As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and driving customer loyalty. You will serve as the primary point of contact for clients, working closely with them to understand their needs, address concerns, and promote the value of our services.

In addition, you will collaborate with internal teams to coordinate the onboarding process, provide training, and effectively communicate client feedback. Your strong interpersonal skills, business acumen, and customer-centric mindset will be key to your...

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...

Hey, we're Sparta Commodities!   

We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture Investors.   

We are seeking a passionate and dynamic Customer Success Manager to join our team, with a hybrid work arrangement based in Houston. You will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients that includes leading hedge funds, retailers, oil majors, refiners, vessel owners, and trading companies.  

Duties: 

• Drive the customer success outcomes of product adoption, customer satisfaction, and overall account health scores. 
• Manage the full customer success lifecycle, including...

About Us

SPOTIO is a privately held SaaS company based in Dallas, Texas and leading field sales engagement platform. Thousands of sales professionals worldwide rely on SPOTIO to help them increase activity, grow their pipeline, and crush sales goals. We are ranked  #1 on G2 reviews and we've been named one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2023 and four times overall.

Position Details

The primary purpose of the Customer Success Manager role at SPOTIO is to ensure customers are achieving their desired outcomes and helping them derive value from the platform. The Customer Success Manager's responsibilities include understanding customer pain points, providing them with the appropriate solutions, assisting with technical support and training, and guiding them in maximizing the software's utilization based on the customer's business needs. By focusing on customer satisfaction and...