Head of Customer Success

Worth AI, a leading computer software company, is seeking a strategic and customer-focused individual to join our team as the Head of Customer Success. As the Head of Customer Success at Worth AI, you will play a vital role in ensuring the success and satisfaction of our valued customers. We are on a mission to revolutionize the way businesses make decisions using AI, and as the Head of Customer Success, you will be at the forefront of driving customer adoption, retention, and growth.

Your primary responsibility will be to build and lead a high-performing Customer Success team, guiding and supporting them in delivering exceptional customer experiences. You will establish and implement customer success strategies and processes to ensure customer satisfaction, retention, and expansion. With your ability to think strategically and your strong leadership skills, you will drive initiatives that enhance the overall customer journey and elevate Worth AI's reputation as a trusted partner.

At Worth AI, we are dedicated to creating an inclusive and supportive environment. We champion diversity of thought, unity as one team, and agility in embracing change. As the Head of Customer Success, you will be instrumental in fostering these values within the Customer Success team and across the organization.

Responsibilities

• Build and lead a high-performing Customer Success team, providing mentorship, guidance, and support to achieve customer satisfaction, retention, and growth goals
• Develop and implement customer success strategies and processes to enhance the overall customer journey and drive customer success
• Establish and track customer success metrics, analyze customer data, and provide actionable insights to drive customer satisfaction and identify growth opportunities
• Collaborate with cross-functional teams, such as Sales, Product, and Marketing, to align customer success initiatives with overall business objectives
• Act as a trusted advisor to key customers, maintaining strong relationships and providing strategic guidance
• Stay up-to-date with industry trends and best practices, and share insights and knowledge with the Customer Success team and customers
• Lead the development and implementation of customer training and onboarding programs
• Advocate for customer needs and requirements within the organization, driving product enhancements and improvements

Requirements

• Proven experience in a customer success leadership role, preferably within the computer software industry
• Strong understanding of AI and its applications in business
• Demonstrated success in building and leading high-performing customer success teams
• Strategic thinking and ability to translate customer feedback into actionable initiatives
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Analytical mindset with the ability to analyze customer data and provide insights for improvement and growth
• Experience in implementing customer success strategies and processes
• Ability to thrive in a fast-paced and dynamic environment
• Experienced with CRM technologies, Hubspot preferred
• Experience in Credit/Risk/Data Analytics industries a plus
• Experience in FinTech a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance
• Unlimited Paid Time Off
• 9 paid Holidays
• Family Leave
• Work From Home
• Free Food & Snacks
• Wellness Resources