Head of Customer Success

About TikTal:

TikTal is a leading influencer marketing agency that creates innovative campaigns and offers strategic solutions to brands looking to leverage the power of influencers. Our focus is on driving impactful results through data-driven strategies, creative solutions, and tailored influencer partnerships. We pride ourselves on delivering meaningful client outcomes and growing alongside our partners.

Job Overview:

As the Head of Customer Success at TikTal, you will play a crucial role in leading and nurturing relationships with key clients, ensuring they maximize the value from our influencer marketing services and campaigns. You will lead a team of Customer Success Managers, create and implement success strategies, and work closely with other departments to align client goals with business objectives. Your focus will be on maintaining high customer satisfaction, driving renewals, and upsell...

Elevar, recently acquired by Buxton, is a leading SaaS company empowering online merchants to build a robust data foundation. We simplify server-side event tracking, providing merchants with actionable insights to fuel smarter decisions, accelerate growth, and achieve their goals.

This exciting acquisition combines Elevar's expertise in online analytics and our dynamic conversion tracking solution for fast-scaling e-Commerce brands with Buxton's retail analytics prowess, creating an omni-channel powerhouse in the industry. Together, we aim to provide data-driven insights and shape the future of customer engagement across all channels.

Who are we looking for?

We're looking for someone who can build and operate our customer onboarding and retention processes. If you love eCommerce and thrive in a startup environment where you will be relied on to build out new processes and coach other customer success managers - please read on.

At Elevar,...

Worth AI, a leading computer software company, is seeking a strategic and customer-focused individual to join our team as the Head of Customer Success. As the Head of Customer Success at Worth AI, you will play a vital role in ensuring the success and satisfaction of our valued customers. We are on a mission to revolutionize the way businesses make decisions using AI, and as the Head of Customer Success, you will be at the forefront of driving customer adoption, retention, and growth.

Your primary responsibility will be to build and lead a high-performing Customer Success team, guiding and supporting them in delivering exceptional customer experiences. You will establish and implement customer success strategies and processes to ensure customer satisfaction, retention, and expansion. With your ability to think strategically and your strong leadership skills, you will drive initiatives that enhance the overall customer journey and elevate Worth AI's reputation as a trusted...

The Head of Customer Success will be responsible for establishing and leading our new customer success function for our brand partnerships products (Studio and Connect) as well as be responsible for optimizing the customer lifecycle fully from an operations and tracking perspective. 

This role involves developing and implementing strategies to ensure client satisfaction, overseeing the team responsible for on-time delivery of story assets, and collaborating with Account Management and Sales to operationalize our systems and define key metrics that reflect customer satisfaction and operational efficiency. 

• Create and execute a comprehensive customer success strategy to enhance client satisfaction and retention. 
• Work with Head of accounts to define SLA’s and escalation points; build on-time deliverable playbook 
• Lead a best-in-class customer success team tracking performance, mentoring and developing team members, and holding...

D-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID’s platform seamlessly transforms images, text, videos, audio, and voice into highly engaging Digital People, offering a uniquely immersive experience.

D-ID combines facial synthesis and deep learning expertise to deliver interactive AI experiences in multiple languages, elevating and scaling the way we connect and create in the digital world. The company’s technology provides solutions for businesses specializing in customer experience, marketing, and sales, as well as for content creators around the world.

More than 150 million videos have been produced with D-ID’s user-friendly self-service Creative Reality™ studio and integrations and more than 250,000 developers are building solutions with the D-ID API. Founded in 2017 and supported by tier 1 VCs, D-ID employs 70 people in offices in Tel...