Experience Manager

We’re hiring a Customer Experience Manager (CXM) to join BusRight - a fast-growing transportation tech company backed by investors from Uber, SpaceX, and Notion - to scale magical customer experiences. As a CXM, you’ll serve as the point person - the BusRight “Concierge” - for customers' end-to-end experience, from onboarding to post-launch coordination. This role involves building deep relationships with key stakeholders, managing successful customer onboarding and implementations, and working closely with our Head of CX to build a scalable experience team. You’ll support a rapidly growing customer base of down-to-earth, passionate school bus leaders such as School Transportation Directors, Routers, Drivers, and more.

More than 26 million students ride ~500,000 buses to and from school daily. That operation is managed by under-equipped teams that use pen & paper or legacy software to manage their day-to-day. We’re on a mission to make school buses safer and more...

Company Overview:

MavenAGI is on a mission to reimagine enterprise customer experience, starting with support. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies. 

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

Maven AGI is a cutting-edge generative AI company revolutionizing the customer support landscape. As a Customer Experience Manager, you will play a pivotal role in enabling Maven customers to...

Assistant Branch Manager – Experience in Big Box Industry Required.

St Paul, MN
Full Time
65k and Benefits

Position Summary:

Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Manages personnel issues and supervision. Maintains a positive company image by providing courteous, friendly and efficient customer service. Maintains company standards by ensuring employees are aware of expectations, are properly trained and are held accountable for their actions.

Essential Functions:

1. General operations of the Branch.
2. Develops strong business relationships with customers by maintaining open communication with customers, and by quickly and effectively resolving problems
3. Ensures compliance with established policies and procedures including but not limited to safety (HACCP, OSHA) personnel, security,...

Assistant Branch Manager - Previous Experience in Big Box Retail is Essential

$65,000 Plus Benefits

Located in Richmond, Virginia


Position Summary:

Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Manages personnel issues and supervision. Maintains a positive company image by providing courteous, friendly and efficient customer service. Maintains company standards by ensuring employees are aware of expectations, are properly trained and are held accountable for their actions.
 

Essential Functions:

1. General operations of the Branch.
2. Develops strong business relationships with customers by maintaining open communication with customers, and by quickly and effectively resolving problems
3. Ensures compliance with established policies and procedures including but not limited to safety (HACCP,...

Assistant Branch Manager - Big Box Company Experience Required!

Starting at $65K with Great Benefits

White Marsh, Maryland

Position Summary:

Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Manages personnel issues and supervision. Maintains a positive company image by providing courteous, friendly and efficient customer service. Maintains company standards by ensuring employees are aware of expectations, are properly trained and are held accountable for their actions.
 

Essential Functions:

1. General operations of the Branch.
2. Develops strong business relationships with customers by maintaining open communication with customers, and by quickly and effectively resolving problems
3. Ensures compliance with established policies and procedures including but not limited to safety (HACCP, OSHA)...

Assistant Branch Manager - We're Looking for Candidates with a Background in Big Box Company

Location: Milwaukee, WI

Compensation: $65K and Fantastic Benefits!

Position Summary:

Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Manages personnel issues and supervision. Maintains a positive company image by providing courteous, friendly and efficient customer service. Maintains company standards by ensuring employees are aware of expectations, are properly trained and are held accountable for their actions.
 

Essential Functions:

1. General operations of the Branch.
2. Develops strong business relationships with customers by maintaining open communication with customers, and by quickly and effectively resolving problems
3. Ensures compliance with established policies and procedures including but not...

**FYI -- Please read this job description carefully, this is not an HR or internal talent acquisition role.**

Hello Sunshine is seeking a highly motivated, proactive and organized talent booking, strategy and relationship expert to serve as Talent Booking, Strategy & Experience Manager as part of Hello Sunshine’s Direct-to-Consumer division.This role will be a key leader in presenting a strategic plan for  securing contextually relevant talent (celebrity, influencer, entrepreneurs, etc.)for Sol.ar brand partnerships, The Hello Sunshine Collective and experiential opportunities, including but not limited to Shine Away.

 You'll be responsible for ideating and executing strategic talent opportunities while collaborating with everyone involved in the consumer experience, including: experiential, agency, creative, social, growth and PR teams.

Core Responsibilities:

• Utilize strong relationship and...

About The Role

As a Learner Experience Manager, you are the frontline champion for learners and the instructional team.  Reporting to the Sr. Manager of Academics and Learner Success, you will drive high learner satisfaction (NPS, CSAT), instructor performance, and strong learner graduation rates.  You will collaborate with cross-functional teams to support all academic operations while ensuring positive and transformative learning experiences at the individual cohort level.  You will drive outcomes and motivate the learners to achieve competence, confidence, and career readiness. The role is supported by the larger academic and curriculum teams to ensure an exceptional experience for each learner and instructional team member.  This role is full-time and remote.

Responsibilities

• Oversee the end to end learner experience for 10+ cohorts and 200+ learners in total, driving exceptional learner satisfaction and graduation rates
• Act...

The House of Mercier is a distinguished recruitment agency focused on connecting skilled individuals with exceptional career opportunities across the globe. We are excited to announce an opening for the position of Client Account Manager for E-Commerce, where no previous experience is required! This entry-level position is perfect for those interested in the fast-growing e-commerce industry and offers a fantastic opportunity to develop your career in client management. In this role, you will work closely with e-commerce clients to ensure their needs are met, help them navigate our services effectively, and support them in achieving their business goals. You will receive thorough training and mentorship from our dedicated team, allowing you to gain valuable insights into the e-commerce landscape. Join The House of Mercier and be part of a vibrant team dedicated to delivering exceptional client experiences!

Responsibilities

• Manage and support a portfolio of...

The House of Mercier is excited to announce an opening for a Chatbot Manager, a fully remote position perfect for individuals looking to kickstart their careers in technology and customer service. This role requires no prior experience, making it an excellent opportunity for enthusiastic learners. As a Chatbot Manager, you will oversee the performance and functionality of our chatbot systems, ensuring they deliver effective and engaging customer support. If you have a passion for technology and a desire to contribute to enhancing customer experiences, we invite you to apply!

Your Responsibilities

• Manage and configure chatbot systems to provide high-quality customer interactions.
• Monitor chatbot performance and analyze user interactions to identify areas for improvement.
• Work with team members to create and optimize conversational flows and scripts.
• Collect and incorporate user feedback to enhance the chatbot's capabilities.
...

The House of Mercier is thrilled to offer an exciting opportunity for a Virtual Call Queue Manager! In this remote position, you will play a critical role in ensuring a smooth and efficient call experience for our customers. This role requires no prior experience as we provide comprehensive training to equip you with the necessary skills. Your primary responsibility will be to manage incoming customer calls, directing them to the appropriate departments and ensuring timely responses to inquiries. If you're a detail-oriented individual with a passion for customer service, we would love to hear from you!

Key Responsibilities

• Monitor and manage the incoming call queue, ensuring calls are directed to the right agents promptly.
• Assist customers by answering general inquiries and providing information about our products and services.
• Utilize our call management systems to track and manage call flows efficiently.
• Work collaboratively with...

The House of Mercier is thrilled to introduce an exciting opportunity for a Chatbot Manager to join our dynamic team. This remote position is perfect for individuals seeking to step into the world of technology and customer engagement. No prior experience is required, making this an ideal starting point for anyone interested in managing and developing chatbot solutions to enhance customer interactions. As a Chatbot Manager, you will be responsible for overseeing the implementation and optimization of our chatbot systems, ensuring they meet customer needs and drive engagement. If you are enthusiastic about technology and have a keen interest in enhancing user experiences through automation, we encourage you to apply!

Responsibilities

• Manage the deployment and configuration of chatbot systems to deliver excellent customer service.
• Monitor chatbot interactions and analyze engagement data to improve performance.
• Collaborate with team members to...

Who is STAT?  

We’re a recovery management firm focused on delivering value to suppliers. Our mission is to be widely recognized as being the best at helping suppliers get paid everything they are owed by retailers. Our vision is to create an environment where we all love working and an experience that our customers rave about.

Culture at STAT

STAT is a fast growing tech-enabled services company. We are a bootstrapped, private-equity owned startup, on solid financial footing. Our team is remotely distributed across 17 states (and counting!) with concentrations in Northwest Arkansas, Southern California, Seattle, Dallas, and Philadelphia. 

We believe in having fun while working hard. Our team is the best of the best, and we all operate as individual contributors and leaders together as one. We are proud of our inclusive, positive, and collaborative culture and believe every team member brings something...

Who is STAT?  

We’re a recovery management firm focused on delivering value to suppliers. Our mission is to be widely recognized as being the best at helping suppliers get paid everything they are owed by retailers. Our vision is to create an environment where we all love working and an experience that our customers rave about.

Culture at STAT

STAT is a fast growing tech-enabled services company. We are a bootstrapped, private-equity owned startup, on solid financial footing. Our team is remotely distributed across 17 states (and counting!) with concentrations in Northwest Arkansas, Southern California, Seattle, Dallas, and Philadelphia. 

We believe in having fun while working hard. Our team is the best of the best, and we all operate as individual contributors and leaders together as one. We are proud of our inclusive, positive, and collaborative culture and believe every team member brings something...

The House of Mercier is excited to announce an opening for an Email Inbox Manager in a remote position, with no prior experience required! This is a fantastic opportunity for motivated individuals looking to start their careers in customer service and email management. As an Email Inbox Manager, you will be responsible for overseeing our email communications, ensuring that all customer inquiries are addressed promptly and accurately. We are looking for dedicated individuals who are passionate about providing excellent service in a collaborative and supportive environment.

Responsibilities

• Monitor and manage the email inbox, ensuring timely responses to customer inquiries.
• Organize, prioritize, and categorize incoming emails to enhance efficiency.
• Respond to customers with accurate information and resolve issues as they arise.
• Document frequently asked questions and customer feedback for continuous improvement.
• Collaborate...

Triper Israel is seeking a dedicated Travel Customer Experience Manager to join their team. This pivotal role involves designing and executing customer experience strategies tailored specifically for the travel sector. The ideal candidate will focus on enhancing customer satisfaction and loyalty, ensuring every interaction with our travel services reflects our commitment to excellence.

To learn more about the company, please visit Triper’s website:

https://www.triper.co.il

Key Responsibilities:

• Develop and implement customer experience initiatives that enhance customer satisfaction across all travel services.
• Analyze customer feedback and travel trends to identify improvement opportunities.
• Collaborate with cross-functional teams, including marketing, sales, and operations, to streamline the customer journey.
• Design and oversee training programs aimed at improving staff performance regarding...

Unleash Your Potential in a Recession-Proof Industry in Greensboro, NC! Join ProCraft Restoration Group and Help Us Reach New Heights!  

Are you ready to thrive in the Greensboro, NC area, where opportunities abound and the future is bright? ProCraft Restoration Group is here to offer you a career that's immune to economic fluctuations, inflation, recessions, and elections. We've already achieved remarkable success, ranking in the top 100 nationwide, and now we're on a mission to expand even further. Join us in this exciting journey!  

Are You the One We're Looking For in Greensboro, NC?  

At ProCraft Restoration Group, we're not just looking for someone to fill a role – we're seeking visionary leaders who embody our core values: Honesty & Transparency, Competitive Greatness, Culture Minded, Family First, Professional Growth & Development, and Ownership & Accountability.   

Are...

Workplace Experience Manager

Reporting to: VP of People in HR

Location: Hybrid. New York City, New York, US

Part-time: 3 days or 5x half days/week

Join Datamaran: The Pioneers of Smart ESG Solutions.

At Datamaran, we are revolutionising how the world’s most influential companies navigate their Environmental, Social, and Governance (ESG) responsibilities. Our AI-powered SaaS platform empowers organizations to integrate ESG into their core strategies, driving meaningful impact at scale. Trusted by global industry leaders like Bridgestone, Dell, Kraft Heinz, and PepsiCo, and endorsed by leading regulators in Europe and North America, Datamaran is at the cutting edge of ESG technology.

Since 2014, we’ve been on a mission to deliver world-class solutions that enable businesses to align with stakeholder expectations, meet regulatory requirements, and enhance their ESG...

Our client, a top-tier international corporate travel alliance, is searching for a skilled Global Sales & Member Experience Manager. This role focuses on enhancing profitability and fostering member engagement through strategic account management and operational expertise.

Core Responsibilities:

• Create and implement account management strategies that drive both transactional and non-transactional revenue growth.
• Maintain ARC lists and integrate them with the company’s CRM systems.
• Load and update airline agreements within the member portal.
• Generate and share contract/ticketing guidelines with partner agencies.
• Collaborate cross-functionally to promote best practices and improve overall performance.
• Utilize various software applications to manage and interpret large datasets.
• Process both domestic and international PNRs, including complex ticket exchanges and supplementary airline...

Thank you for considering the Consumer Products & Experience Operations Manager role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow.  The company is behind some of the biggest kids’ entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access to our entertaining and enriching content, which is why our shows are available on more than 150 video platforms globally including Netflix, Disney+, BBC iPlayer and YouTube Kids. Moonbug is also a global leader in pre-school music and audio experiences, available on 100+ audio platforms globally. Moonbug brands extend far beyond the screen to include streaming music, toys, games, books, live events, and even theme park exhibits.  

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and...

As a Regional Manager, you will oversee 7-10 jail kitchens where you will be responsible for coaching and providing leadership to each kitchen’s management team to aid them in operating a successful and profitable site, taking weekly or bi-weekly inventories, ordering food and other kitchen items, and weekly reporting to corporate office staff. Excellent customer service and food quality should be the goal of every team member. You will report directly to the President of the company. Our Regional Managers are not afraid to get their hands dirty. When they see that help is needed at a unit, they do what it takes to get the job done.

Job Details:

• Working with the kitchen management teams (County employees) at assigned units.
• Demonstrate sound customer service principles to all unit team members, including direct customer contact to resolve issues.
• Establish goals to meet company objectives.
• Identify needs of each...

If you're on the hunt for your next career move, you've come to the right place. 🚀

At digitsonly, we're not your typical job or recruiting platform; we're a portfolio company which does the hiring, team building and training for verified 7-8 figure companies in the ecommerce and agency industry.

The companies we’re working with are on the continuous lookout for A-Players, which in this case if you’re reading this, would be you. With us, you have the opportunity to get matched personally to multiple jobs & companies verified by us.

Due to our acceptance rate of only 2%, we keep a high demand, low competition, with rates way above the market and trainings literally on the market leader standard. 📈 More info on https://digitsonly.com/faq ℹ️

Note: The following job description is directly for the job the client is hiring for.

Requirements

We are seeking a dynamic DTC Customer Success Manager with experience in...

WerQ AI is dedicated to enhancing workplace learning through innovative design, and we are seeking a Senior Manager for Learning Experience Design to join our forward-thinking team. In this pivotal role, you will lead the design and development of engaging learning experiences that leverage generative AI technology. You will be responsible for overseeing the learning experience design process, collaborating with cross-functional teams to create impactful educational solutions tailored to our users' needs. Your expertise in instructional design and experience with cutting-edge technologies will directly influence the effectiveness and engagement of our learning programs. If you are passionate about creating transformative learning experiences and have a strong background in design leadership, we invite you to contribute to our mission at WerQ AI.

Responsibilities

• Lead the design and development of user-centered learning experiences utilizing generative AI...

LOCATION:  In-office position in Grapevine Dallas, Texas

Hello, Brand Managers!

We're Emma and Jordan, the Co-Founders of Gameway. Gameway is the world’s first premium video game lounge located in airports. We revolutionize airport travel by making the start of your journey fun and entertaining. Based on how much time you have until your next flight, you can enjoy a first-class video game experience to make time fly by.

We are looking for an energetic and experienced Brand Manager who can shape and craft our company’s image through a variety of content strategies. You’ll be the one uncovering what our customers want and designing unique, inventive marketing campaigns. If you're a creative thinker with a proven ability to grow brands, you might be just who we're looking for. Our ideal candidate has a great sense of humor and a passion for the gaming world!

This is a full-time in-office position with...

Company Profile 

At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally-native, data-empowered solutions.  Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team.  Finding the right match for this role is a critical aspect of continuing that success. 

Overview 

This leadership role is responsible for managing a team dedicated to mapping customer journey arcs, capturing personas and their perceptions along the journey with the intent to redesign the client’s customer engagement model for the optimal customer experience. This is a remote position with some travel required.  All qualified candidates must be authorized to work in the United States without requiring sponsorship. Please note that we cannot work...