Chatbot Manager - Work remote, no experience needed

The House of Mercier is excited to announce an opening for a Chatbot Manager, a fully remote position perfect for individuals looking to kickstart their careers in technology and customer service. This role requires no prior experience, making it an excellent opportunity for enthusiastic learners. As a Chatbot Manager, you will oversee the performance and functionality of our chatbot systems, ensuring they deliver effective and engaging customer support. If you have a passion for technology and a desire to contribute to enhancing customer experiences, we invite you to apply!

Your Responsibilities

• Manage and configure chatbot systems to provide high-quality customer interactions.
• Monitor chatbot performance and analyze user interactions to identify areas for improvement.
• Work with team members to create and optimize conversational flows and scripts.
• Collect and incorporate user feedback to enhance the chatbot's capabilities.
• Stay informed about the latest trends and advancements in chatbot technology.
• Support colleagues in effectively utilizing chatbot tools and managing interactions.

Requirements

• No experience needed; a willingness to learn and adapt is essential.
• Basic tech-savviness and interest in digital communication are required.
• Strong verbal and written communication skills.
• Analytical mindset to assess performance data and user engagement.
• Self-motivated with a proactive approach to problem-solving.
• Familiarity with chatbot tools is an advantage but not necessary.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks