Customer Service Representative
CorDx
Alpharetta, georgia
CorDx is seeking a Customer Service Representative to join our team. The Customer Service Representative's daily tasks will include answering questions, guiding customers through troubleshooting, helping customers choose products, and handling inbound customer requests.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
- Issue Resolution: Address and resolve customer complaints, problems, or concerns efficiently and effectively, ensuring a positive outcome.
- Product Knowledge: Maintain a thorough understanding of the company’s products or services to provide accurate information to customers.
- Documentation: Keep accurate records of customer interactions, including details of inquiries, complaints, and resolutions in the CRM system.
- Feedback: Collect and relay...