Customer Care Manager

We are seeking an experienced Customer Care Manager to join our dynamic team at EcoSure Insurance. In this pivotal role, you will lead our customer service department, ensuring that our team delivers exceptional service and support to our clients. You will be responsible for developing, implementing, and managing customer service strategies that enhance customer satisfaction and loyalty. Your leadership, strategic thinking, and ability to foster a positive team environment will be key to driving a culture of excellence. If you are passionate about customer care and have a proven track record in team management, we would love to hear from you!

Responsibilities

• Oversee daily operations of the customer service department, ensuring effective and efficient service delivery.
• Develop and implement customer service policies, procedures, and training programs for staff.
• Monitor customer interactions and feedback to identify areas for improvement...

As a Customer Care Manager, you will also analyze key performance metrics to identify areas for improvement and implement solutions to elevate our service standards. If you're passionate about customer service and have a knack for leadership, we would love to have you on board!

Responsibilities

• Lead and motivate the customer care team to achieve service excellence and productivity targets.
• Monitor customer interactions to ensure compliance with company policies and service standards.
• Develop training programs and workshops to enhance team skills and knowledge.
• Establish metrics and benchmarks to assess team performance and customer satisfaction.
• Act as an escalation point for complex customer issues, providing effective resolutions.
• Collaborate with other departments to address customer concerns and improve service delivery.
• Continuously analyze feedback and trends to optimize customer care...

Role Overview: 

The Customer Care Manager leads and inspires a team of agents to provide excellent customer service and effectively attain/exceed all key service objectives and goals.  The Manager fosters a culture of collaboration and continuous improvement to engage employees and ensure an exceptional and ever improving experience for our customers.   

Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, MA, MD, MI, NJ, NY, OH, PA, SC, ID, IL, NC, WV, and TX only.

Essential Responsibilities:  

• Supervise day-to-day operations and workflows in the Customer Care department. 

• Ensure service level and quality standards are achieved in accordance with service objectives. 

• Perform regular quality monitoring/process audits to assess customer satisfaction levels and evaluate agent accuracy and...

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary:

Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.

Duties and Responsibilities:

• Performs Post Closing Customer Visits (PCCV) and any other inspections as per...

Sunlighten is seeking a Customer Care Manager to join our growing global company! Our Customer Care Manager is responsible for overseeing members of our Customer Care team to ensure they have the appropriate supervision, training, tools, direction, and motivation to succeed. You will be responsible for overseeing the processes and systems related to the servicing of Sunlighten customers. You will direct the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and ensure exceptional levels of customer satisfaction.

At Sunlighten, we're not just about infrared saunas—we’re on a mission to improve lives through innovative health and wellness solutions. As a global leader in infrared sauna therapy, we are expanding rapidly and need an enthusiastic Customer Care Manager with a solutions-oriented mindset and innate ability to support and help others...

The Customer Care Manager will be a pivotal leader within our organization, responsible for ensuring that our clients receive the highest level of service and satisfaction. This role involves overseeing the customer care team, developing strategies to improve the customer experience, and acting as the primary point of contact for resolving escalated issues. Our ideal candidate is passionate about delivering exceptional service and has a proven track record in customer relationship management.

Responsibilities

• Manage and lead the customer care team, providing guidance, training, and performance evaluations.
• Develop and implement customer service policies and procedures to ensure consistent service delivery.
• Analyze customer feedback and metrics to identify areas for improvement and implement actionable solutions.
• Handle escalated customer inquiries and complaints promptly, ensuring customer satisfaction and...

Client Overview:

AllCare provides primary care delivered directly to facilities with concierge coordination across Southern California. Our dedicated concierge service handles residents' medical needs, saving valuable time for care teams by streamlining scheduling and follow-ups.

Job Overview:

We are seeking a dynamic and compassionate Customer Care and Patient Monitoring Manager to lead efforts in delivering exceptional patient experiences and improving care outcomes. This role is pivotal in ensuring seamless coordination between patients, families, and care teams while driving initiatives to enhance satisfaction, engagement, and adherence to care plans. The Patient Success and Care Manager will handle patient onboarding, chronic care management, and ongoing support, ensuring quality standards are met while fostering a culture of empathy and excellence.

The ideal candidate will have a strong...

Job Overview:

We are seeking a dynamic and compassionate Customer Care and Patient Monitoring Manager to lead efforts in delivering exceptional patient experiences and improving care outcomes. This role is pivotal in ensuring seamless coordination between patients, families, and care teams while driving initiatives to enhance satisfaction, engagement, and adherence to care plans. The Patient Success and Care Manager will oversee patient onboarding, chronic care management, and ongoing support, ensuring quality standards are met while fostering a culture of empathy and excellence.

The ideal candidate will have a strong background in healthcare operations, patient relations, and team leadership, with a focus on creating systems that enhance the overall patient journey.

Responsibilities:

• Patient Experience Leadership:
• Design and implement patient success...

Elevate Educational Experiences with Exceptional Service

At MasteryPrep, we blend customer service excellence with educational technology to profoundly impact student success. As our Customer Care Manager, you will lead the charge in providing seamless and supportive interactions with our products and services. Your role is crucial in guiding a team that delivers outstanding support to educators and students, embodying our commitment to making education accessible and impactful.

In this vital position, you will develop a team of agents skilled in offering top-tier customer service, resolving issues swiftly and empathetically. Your technical acumen and customer service expertise will be key in fostering an environment where every inquiry is an opportunity to bolster trust in MasteryPrep's mission. You'll ensure that our Customer Care Team operates with efficiency and empathy, making our experience more attainable and enjoyable for our...

Elevate Educational Experiences with Exceptional Service

At MasteryPrep, we blend customer service excellence with educational technology to profoundly impact student success. As our Customer Care Manager, you will lead the charge in providing seamless and supportive interactions with our products and services. Your role is crucial in guiding a team that delivers outstanding support to educators and students, embodying our commitment to making education accessible and impactful.

In this vital position, you will develop a team of agents skilled in offering top-tier customer service, resolving issues swiftly and empathetically. Your technical acumen and customer service expertise will be key in fostering an environment where every inquiry is an opportunity to bolster trust in MasteryPrep's mission. You'll ensure that our Customer Care Team operates with efficiency and empathy, making our experience more attainable and enjoyable for our...

Sunlighten is seeking a Customer Care Manager to join our growing global company! Our Customer Care Manager is responsible for overseeing members of our Customer Care team to ensure they have the appropriate supervision, training, tools, direction, and motivation to succeed. You will be responsible for overseeing the processes and systems related to the servicing of Sunlighten customers. You will direct the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and ensure exceptional levels of customer satisfaction.

Recently recognized by the Greater Kansas City Chamber of Commerce as the International Small Business of the Year, Sunlighten has been the leader in infrared saunas, which have been shown through clinical studies to help people feel better and achieve their health and wellness goals. The health and wellness industry is on pace to...

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary:

Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.

Duties and Responsibilities:

• Performs Post Closing Customer Visits (PCCV) and any other inspections as per...

At Samsung SDSA, we're committed to creating innovative products and services that make a positive impact on people's lives. As part of our Customer Care IT Service team, you'll play a crucial role in ensuring our clients receive the best possible support and service.

We're looking for a talented and experienced Customer Care Business Development Manager to join our team. In this role, you'll be responsible for driving the growth and success of our Customer Care IT services. You'll work closely with our clients to understand their needs and develop customized solutions that meet their unique challenges.

Samsung SDSA Customer Care IT Service team is on a mission to provide most reliable and optimized Customer Care IT solutions or relevant applications to our clients. We’re service team that focuses on delivering advanced and dependable IT services to our current clients and to expand our business even further. We’re looking for a specialist with excellent communication...

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...

Elevate Educational Experiences with Exceptional Service

At MasteryPrep, we blend customer service excellence with educational technology to profoundly impact student success. As our Customer Care Manager, you will lead the charge in providing seamless and supportive interactions with our products and services. Your role is crucial in guiding a team that delivers outstanding support to educators and students, embodying our commitment to making education accessible and impactful.

In this vital position, you will develop a team of agents skilled in offering top-tier customer service, resolving issues swiftly and empathetically. Your technical acumen and customer service expertise will be key in fostering an environment where every inquiry is an opportunity to bolster trust in MasteryPrep's mission. You'll ensure that our Customer Care Team operates with efficiency and empathy, making our experience more attainable and enjoyable for our...

As an Engagement Manager you can expect to…

• Act as the Engagement Manager for projects and primary escalation point for any client issues
• Serve as the primary point of contact for clients, understanding their business needs, challenges, and objectives
• Build relationships with client sponsors and key stakeholders while proactively managing and mitigating risks, identifying issues before they happen
• Establish and maintain strong client relationships through regular communication, status updates, and collaboration, identifying opportunities for additional services to the client
• Leverage in-depth knowledge of Microsoft solutions to provide strategic guidance and recommendations to clients, understanding their requirements and translating them into effective solutions
• Lead end-to-end project management, ensuring adherence to project timelines, budgets, and quality
• Effectively manage project risks,...

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary:

Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.

Duties and Responsibilities

• Performs Post Closing Customer Visits (PCCVs) and any other...