Customer Care and Patient Monitoring Manager

Client Overview:

AllCare provides primary care delivered directly to facilities with concierge coordination across Southern California. Our dedicated concierge service handles residents' medical needs, saving valuable time for care teams by streamlining scheduling and follow-ups.

Job Overview:

We are seeking a dynamic and compassionate Customer Care and Patient Monitoring Manager to lead efforts in delivering exceptional patient experiences and improving care outcomes. This role is pivotal in ensuring seamless coordination between patients, families, and care teams while driving initiatives to enhance satisfaction, engagement, and adherence to care plans. The Patient Success and Care Manager will handle patient onboarding, chronic care management, and ongoing support, ensuring quality standards are met while fostering a culture of empathy and excellence.

The ideal candidate will have a strong background in healthcare operations, patient relations, and team leadership, with a focus on creating systems that enhance the overall patient journey.

Responsibilities:

• Patient Monitoring: Regularly track and assess patient health, ensuring adherence to care plans and identifying issues early.
• Care Coordination: Schedule and manage follow-ups, medical appointments, and transitions between care providers.
• Communication Skills: Effectively communicate with patients, families, and clinical teams to ensure clarity and satisfaction.
• Empathy and Compassion: Build trust and provide emotional support to patients and families during care delivery.
• Problem-Solving: Address patient concerns and challenges promptly, escalating issues when necessary.
• Documentation: Maintain accurate patient records and ensure compliance with healthcare regulations (e.g., HIPAA).
• Technical Proficiency: Use CRM systems, telehealth tools, and digital platforms for monitoring and documenting patient interactions.
• Team Collaboration: Work closely with clinical staff (doctors, nurses, pharmacists) to align on patient care goals and strategies.

Requirements

Qualifications:

• Bachelor’s degree in Nursing or Pharmacy is required. A related healthcare field will be considered if accompanied by relevant clinical experience.
• Experience: 3+ years of hands-on experience in patient care coordination, customer care, or healthcare operations.
• Patient Interaction Skills: Proven ability to enhance patient satisfaction through direct engagement and care monitoring.
• Communication Skills: Strong interpersonal skills to build trust and rapport with patients, families, and clinical teams.
• Problem-Solving: Critical thinking skills to address patient concerns and provide real-time solutions.
• Technical Proficiency: Familiarity with healthcare tools such as EMR systems, patient monitoring platforms, and CRM systems.
• Regulatory Knowledge: Understanding of healthcare compliance regulations, including HIPAA.

Preferred Qualifications:

• Master’s degree in Healthcare Administration, Nursing, or a related field.
• Certification in patient advocacy, care coordination, or healthcare quality improvement (e.g., CPXP, IHI).
• Experience in managing chronic care programs or elderly care patient satisfaction initiatives.

Benefits

Why Join AllCare?

• Revolutionize Senior Healthcare: At AllCare, we bring high-quality primary care directly to senior living facilities, helping teams save time while enhancing residents' care experiences.
• Work with Passionate Professionals: Join a dedicated team committed to improving healthcare delivery and making a meaningful difference in the lives of residents and caregivers.
• Supportive Work Environment: We provide a collaborative and supportive workplace where your ideas are valued, and your contributions directly impact our mission.
• Competitive salary and benefits package: We offer a competitive annual salary ranging from $90,000 to $120,000, complemented by a generous commission structure. and benefits package to our employees [i.e. Health Insurance, Dental, Vision, and 401(k)].