Customer Care and Patient Monitoring Manager

Client Overview:

AllCare provides primary care delivered directly to facilities with concierge coordination across Southern California. Our dedicated concierge service handles residents' medical needs, saving valuable time for care teams by streamlining scheduling and follow-ups.

Job Overview:

We are seeking a dynamic and compassionate Customer Care and Patient Monitoring Manager to lead efforts in delivering exceptional patient experiences and improving care outcomes. This role is pivotal in ensuring seamless coordination between patients, families, and care teams while driving initiatives to enhance satisfaction, engagement, and adherence to care plans. The Patient Success and Care Manager will handle patient onboarding, chronic care management, and ongoing support, ensuring quality standards are met while fostering a culture of empathy and excellence.

The ideal candidate will have a strong...

Job Overview:

We are seeking a dynamic and compassionate Customer Care and Patient Monitoring Manager to lead efforts in delivering exceptional patient experiences and improving care outcomes. This role is pivotal in ensuring seamless coordination between patients, families, and care teams while driving initiatives to enhance satisfaction, engagement, and adherence to care plans. The Patient Success and Care Manager will oversee patient onboarding, chronic care management, and ongoing support, ensuring quality standards are met while fostering a culture of empathy and excellence.

The ideal candidate will have a strong background in healthcare operations, patient relations, and team leadership, with a focus on creating systems that enhance the overall patient journey.

Responsibilities:

• Patient Experience Leadership:
• Design and implement patient success...