Microsoft D365 F&O Customer Care Engagement Manager

As an Engagement Manager you can expect to…

• Act as the Engagement Manager for projects and primary escalation point for any client issues
• Serve as the primary point of contact for clients, understanding their business needs, challenges, and objectives
• Build relationships with client sponsors and key stakeholders while proactively managing and mitigating risks, identifying issues before they happen
• Establish and maintain strong client relationships through regular communication, status updates, and collaboration, identifying opportunities for additional services to the client
• Leverage in-depth knowledge of Microsoft solutions to provide strategic guidance and recommendations to clients, understanding their requirements and translating them into effective solutions
• Lead end-to-end project management, ensuring adherence to project timelines, budgets, and quality
• Effectively manage project risks, scope changes through change order management, and resource allocation to ensure successful project outcomes
• Engage and manage relationships with stakeholders, executives, project sponsors, and end-users
• Proactively communicate project progress, achievements, and challenges to ensure alignment and transparency
• Minimize write-offs and non-chargeable/non-billable work; equivalent to no more than 2.5% of total revenue
• Identify potential roadblocks and develop mitigation plans to ensure successful user adoption
• Stay current with the latest industry trends, Microsoft updates, and product enhancements to ensure overall project delivery excellence
• Keep the HSO project team fully updated on all client feedback to ensure adherence to client expectations
• Monetize data – Azure, Power BI, and other platform cloud services

Requirements

• Bachelor’s degree in Business Administration or a related field
• 8+ years of experience in an Engagement Management or similar role
• Business acumen: Strong understanding of products and niches
• Track record of high achievement in a team-based and results-oriented culture
• Demonstrated ability to provide leadership to people and mission to achieve business objectives
• Strong written and oral communication skills
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
• Strong collaboration skills and the ability to work diligently with colleagues and clients to meet business goals

Benefits

We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.

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