Microsoft D365 F&O Customer Care Engagement Manager

As an Engagement Manager you can expect to…

• Act as the Engagement Manager for projects and primary escalation point for any client issues
• Serve as the primary point of contact for clients, understanding their business needs, challenges, and objectives
• Build relationships with client sponsors and key stakeholders while proactively managing and mitigating risks, identifying issues before they happen
• Establish and maintain strong client relationships through regular communication, status updates, and collaboration, identifying opportunities for additional services to the client
• Leverage in-depth knowledge of Microsoft solutions to provide strategic guidance and recommendations to clients, understanding their requirements and translating them into effective solutions
• Lead end-to-end project management, ensuring adherence to project timelines, budgets, and quality
• Effectively manage project risks,...