Customer Care Manager

We are seeking an experienced Customer Care Manager to join our dynamic team at EcoSure Insurance. In this pivotal role, you will lead our customer service department, ensuring that our team delivers exceptional service and support to our clients. You will be responsible for developing, implementing, and managing customer service strategies that enhance customer satisfaction and loyalty. Your leadership, strategic thinking, and ability to foster a positive team environment will be key to driving a culture of excellence. If you are passionate about customer care and have a proven track record in team management, we would love to hear from you!

Responsibilities

• Oversee daily operations of the customer service department, ensuring effective and efficient service delivery.
• Develop and implement customer service policies, procedures, and training programs for staff.
• Monitor customer interactions and feedback to identify areas for improvement and implement corrective actions.
• Lead, motivate, and develop the customer service team to achieve performance targets.
• Analyze customer service metrics and prepare reports for management.
• Work collaboratively with other departments to address customer needs and enhance service offerings.
• Resolve escalated customer issues and ensure a high level of customer satisfaction.

Requirements

• Bachelor's degree in business administration, management, or a related field.
• Proven experience in a customer service management role, preferably in the insurance industry.
• Strong leadership skills with the ability to inspire and develop a team.
• Excellent communication and interpersonal skills.
• Robust problem-solving abilities and conflict resolution skills.
• Experience in analyzing customer service metrics and implementing improvement strategies.
• Proficiency in customer service software and Microsoft Office applications.
• Passion for delivering a positive customer experience and driving a culture of excellence.