Client Success Specialist
Valsoft Corporation
White Plains, new york
The Client Success Specialist works within the Marketing and Sales department. This position also coordinates with Deployment and Support. Client Success is responsible for proactive, regular, personalized client outreach to help WeSuite sales, deployment, and support ensure the best journey for all WeSuite clients. This position is responsible for identifying and assisting with upsell opportunities within existing accounts and working with Sales management or the Account Executive to complete upsell sales. The primary goal is to ensure that clients stay with WeSuite for as long as possible. Client Success helps to ensure clients are aware of and gain the benefits from use of our products and services. Client Success proactively identifies client needs to address before they become frustrated. Client Success helps to identify clients who may be considering leaving the platform so that a plan can be put into action.
Responsible for ensuring WeSuite client success...