Client Success Specialist

Team OMG

OrderMyGear is the industry leader in technology for the team gear and promotional product space. OMG continues to push boundaries, shaping the future of online group commerce. We approach challenges as opportunities and continue building a Team of OMG’ers who work hard, welcome change, and live out our Magic.

So come join us at OMG! You can play a pivotal role in this rapidly changing industry as we scale our platform and improve the eCommerce experience for our clients and their customers

Our Magic

TEAM IS EVERYTHING

We Invest in Each Other

We Create Solutions

We Enjoy the Ride

EMBRACE IT. OWN IT. ALL IN.

Client Success @ OMG

As a Client Success Specialist, you are responsible for a specific book of business focused on key drivers that fuel retention and growth within our account base. 

As the primary contact for your book of business, you will have many touchpoints to monitor and boost client health and satisfaction, providing support and guidance as needed. You will also collaborate closely with cross-functional teams to address client concerns or issues and provide support and strategic guidance to your clients while identifying growth opportunities. 

This entry-level position will require regular in-office presence at our Dallas, TX HQ.

Day in the Life

• Respond to all Net Promoter surveys and incoming requests within your book of business.
• Train new and existing reps within the account base on best practices, product features, and online store processes. 
• Identify growth opportunities within your account base, including new store opportunities and users. 
• Monitor accounts for potential health risks, leveraging and executing risk playbooks.
• Develop strong, trusting relationships with your assigned book of business and identify ways to grow the business.  Regularly communicate with clients to understand their needs and challenges, primarily via DialPad and Zoom.
• Update and maintain account Salesforce data regularly to ensure data integrity on your accounts. 
• Collaborate with cross-functional teams, including Sales, Onboarding, Support, Services, and Product to execute client requests and initiatives.

Requirements

Must Haves

• A minimum of one (1) year in a Sales Development or similar type role in a SaaS environment
• Proven time management and multitasking skills in order to handle multiple tasks and clients at once
• Strong organizational skills and attention to detail
• Demonstrated ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level
• Comfortable working in an ever-evolving environment
• Ability to work in the OMG office three (3) days a week
• U.S. Citizen or Permanent Resident status required
• Visa Sponsorship not available

OrderMyGear provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits

A Few of the Perks

• Competitive benefits & PTO
• 401(k) with employer match
• Paid parental leave
• Wholesale discount to name brands
• In-office benefits:
• Catered lunches & breakfasts
• Company happy hours and outings
• Casual office atmosphere & one block from Deep Ellum
• Fully stocked kitchen
• Commuter benefits