Client Success Specialist - Cryptocurrency Brokerage (USA)

Are you passionate about delivering exceptional client experiences and excited to work in the dynamic cryptocurrency industry? Caleb & Brown, a leading global crypto brokerage, is seeking a motivated and client-focused individual to join our team as a Client Success Specialist. In this role, you'll support our global client base by ensuring seamless transactions, solving problems, and building lasting relationships.

Responsibilities

• Provide prompt, friendly, and professional support via chat, phone, and email channels.
• Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes.
• Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals.
• Monitor and facilitate client transactions to ensure a seamless experience.
• Handle and resolve unique or complex client cases in collaboration with cross-functional teams.
• Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce.
• Triage internal support tickets and contribute to debugging product-related issues.
• Contribute to improving client support processes and delivering a 5-star service across all touchpoints.
• Build long-term relationships with clients, fostering trust and satisfaction.

Requirements

• Excellent communication skills in written and verbal English.
• Strong problem-solving and analytical skills with attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Empathy, patience, and a client-focused mindset.
• Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided).
• Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory.

Preferred Skills/Qualifications

• Prior experience in client-facing roles or customer support.
• Bachelor’s degree in business or equivalent experience.
• A positive attitude and flexibility to adapt to evolving business needs.

Join us at Caleb & Brown and play a key role in shaping the future of cryptocurrency!