Remote Client Services Representative
Van Herweg Electric
Saginaw, michigan
Van Herweg Electric seeks a highly skilled and customer-focused Remote Client Services Representative to provide exceptional support to our clients, resolving inquiries and issues via phone, email, and online platforms.
Responsibilities:
Client Support:
- Respond to client inquiries via phone, email, and online portals
- Resolve client concerns and issues promptly and professionally
- Provide accurate information on electrical services, pricing, and scheduling
Scheduling and Coordination:
- Schedule service appointments and dispatch technicians
- Coordinate with field staff to ensure timely and efficient service
- Communicate scheduling changes and updates to clients
Administrative Tasks:
- Maintain accurate client records and database updates
- Process client payments and handle billing inquiries
- Prepare...