Client Services Representative - Auto Insurance (US)

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

The Insurance Agent specializing in Auto Insurance is responsible for advising clients on suitable auto insurance policies that best meet their needs and budgets. The role involves generating new business, retaining existing clients, and delivering exceptional customer service throughout the policy lifecycle. The successful candidate will be knowledgeable about auto insurance products and regulations and will possess strong sales and interpersonal skills.

Key Responsibilities:

• Identify and pursue sales opportunities for auto insurance policies through networking, referrals, and other lead generation strategies. Close sales and achieve set targets.
• Evaluate client needs and recommend appropriate auto insurance coverage and policy options. Clearly explain policy features, terms, and benefits to clients.
• Respond to client inquiries and resolve issues related to policies, claims, and billing. Provide exceptional support throughout the customer journey.
• Process policy applications, changes, renewals, and cancellations promptly and accurately. Ensure all necessary documentation is complete.
• Guide clients through the claims process and liaise with the claims department to ensure timely and efficient handling.
• Continuously improve knowledge of auto insurance products and industry trends through training and ongoing education.
• Demonstrate a "can-do" attitude, strong passion, ownership, accountability, and teamwork while fostering a culture of excellence.
• Methodical, well-organized, detail-oriented, and result oriented

Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• State insurance license for auto insurance is a plus.
• Proven experience in auto insurance sales and customer service.
• In-depth knowledge of auto insurance products, policies, and regulations.
• Strong sales, negotiation, and closing skills.
• Excellent communication and interpersonal skills.
• Strong time management skills.

Benefits

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary