Remote Client Services Representative

Van Herweg Electric seeks a highly skilled and customer-focused Remote Client Services Representative to provide exceptional support to our clients, resolving inquiries and issues via phone, email, and online platforms.

Responsibilities:

Client Support:

• Respond to client inquiries via phone, email, and online portals

• Resolve client concerns and issues promptly and professionally

• Provide accurate information on electrical services, pricing, and scheduling

Scheduling and Coordination:

• Schedule service appointments and dispatch technicians
• Coordinate with field staff to ensure timely and efficient service
• Communicate scheduling changes and updates to clients

Administrative Tasks:

• Maintain accurate client records and database updates
• Process client payments and handle billing inquiries
• Prepare and send client communication and documentation (e.g., invoices, receipts)

Communication and Collaboration:

• Collaborate with internal teams (e.g., operations, sales) to ensure client satisfaction
• Communicate client feedback and concerns to management
• Participate in training and development to enhance client services

Requirements

• 2+ years of customer service experience

• Excellent communication, problem-solving, and conflict resolution skills

• Ability to work independently in a remote environment

• Strong technical skills (e.g., CRM software, email management)

• High school diploma or equivalent required; associate's or bachelor's degree preferred

Preferred Qualifications:

• Experience in electrical contracting or construction industry
• Familiarity with electrical terminology and concepts
• Previous experience working remotely or in a call center environment
• Certification in customer service or related field (e.g., CSC, CCE)

Benefits

• Competitive salary ($40,000 - $55,000/year)
• Comprehensive benefits package (medical, dental, vision)
• 401(k) matching and paid time off
• Opportunities for professional growth and training
• Flexible remote work environment

Technical Requirements:

• Reliable high-speed internet connection
• Quiet, dedicated workspace
• Computer and software meeting company standards (provided)
• Smartphone for company use (provided)

If you're a customer-focused and tech-savvy professional looking for a dynamic remote role, please submit your resume, cover letter, and certification records.