Client Service Representative I
HSI
N/A
The Client Services Representative (CSR) provides customer support related to HSI products and services, including troubleshooting issues and responding to more complex inquiries (i.e., taking a payment, providing account information, etc.). Responsible for establishing and maintaining professional and positive relationships with customers on behalf of the company and ensuring issues are addressed consistently with company policies and practices.
Key Functions:
- Actively and consistently supports all efforts to simplify and enhance the customer experience including remaining current and adhering to all department processes
- Responsible for interfacing with customers prior to and/or after the sale of the company’s products and services; enter orders, up-sell, cross-sell HSI program materials
- Work independently and as a part of a team to resolve customer issues and requests
- Develop and maintain positive customer relationships and coordinate...