Client Success Director
Trinetix
N/A
Job Overview:
The Director, Client Success is responsible for cultivating and maintaining strategic client relationships while ensuring the delivery of exceptional service and value. This role focuses on maximizing customer retention, building loyalty, and driving client success by aligning Trinetix’s capabilities with client goals. The Director will work closely with internal teams, including Delivery, Product, Sales, and Marketing, to provide a seamless client experience. Additionally, the role includes creating tailored success plans, resolving escalations, and identifying growth opportunities through upselling, cross-selling, and client expansion.
Key Responsibilities:
Client Relationship Management:
- Maximize Customer Retention & Build Loyalty: Develop long-term client partnerships focused on ensuring positive ROI and business growth.
- Build &...