Chat Agent ( remote)
K-Source INC
Frisco, texas
We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. In this role, you will be essential in making sure our customers get quick and effective help via online chat and messaging platforms. Your main objective will be to deliver outstanding customer service and address customer questions and concerns in real-time.
Chat Agent Duties and Responsibilities.
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating. complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Update internal databases with information about technical issues and useful...