Online Remote Live Chat Agent

Abundant Hospice is looking for a compassionate and resourceful Online Remote Live Chat Agent to join our dedicated support team. In this role, you will be the frontline support for patients, families, and healthcare professionals seeking assistance and information about our hospice services. Using a live chat platform, you will provide timely responses to inquiries, address concerns, and deliver empathetic support to those navigating sensitive end-of-life issues. Your ability to communicate effectively and empathetically is crucial, ensuring that every interaction reflects our commitment to caring for those in need. This position allows you to work from the comfort of your home while making a meaningful impact in the hospice community. If you are someone who thrives in a fast-paced environment and has a passion for helping others, we invite you to apply and be a vital part of our mission to enrich lives through compassionate care.

Responsibilities

• Respond to live chat inquiries from patients, families, and healthcare professionals.
• Provide accurate information about hospice services and resources.
• Address and resolve concerns with empathy and professionalism.
• Collaborate with the hospice team to ensure seamless communication and support.
• Document chats and follow up as necessary to ensure client satisfaction.
• Maintain confidentiality and adhere to privacy regulations.
• Participate in training and development to enhance skillsets and knowledge.

Requirements

• Strong written communication skills with attention to detail.
• Ability to handle sensitive conversations with empathy and compassion.
• Proficiency in using live chat software and basic computer applications.
• Ability to multitask and manage time effectively in a remote environment.
• Flexibility to work various shifts.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home