Online Chat Support Agent - Work Remote Worldwide

The House of Mercier is excited to announce an opportunity for an Online Chat Support Agent to join our esteemed team in a fully remote position available worldwide. In this role, you will be responsible for providing exceptional support to our customers via online chat, assisting them with inquiries about our exquisite luxury jewelry offerings. We are seeking individuals who are dedicated to delivering outstanding customer experiences and possess strong communication skills. If you're passionate about customer service and interested in the luxury market, this role is perfect for you!

Key Responsibilities

• Engage with customers through our online chat platform, addressing their inquiries and providing detailed product information.
• Assist customers with order-related questions, tracking, and returns in an efficient manner.
• Resolve customer concerns and complaints while ensuring a high level of satisfaction.
• Document customer interactions and gather feedback to contribute to continuous service improvement.
• Collaborate with team members to share insights and enhance overall customer support processes.
• Stay updated on product knowledge and industry trends to better serve customer needs.
• Maintain a professional and friendly demeanor in all interactions.

Requirements

• Fluency in English is required; proficiency in additional languages is a plus.
• Prior experience in customer service is preferred but not mandatory; training will be provided.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work independently in a remote setting and manage time effectively.
• Familiarity with online chat tools and basic computer skills are advantageous.
• A passion for luxury products and a desire to provide an exceptional customer experience.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks