Lead, Patient Care Navigator
Rely Health
Olympia Fields, illinois
At Rely Health, each patient receives a steadfast companion on their healthcare journey. Empowered with technology, our patient care navigators not only ensure high-quality engagements, but also make comprehensive care more cost-effective and accessible for all patients.
The Lead is knowledgable in patient care navigation and will manage escalated calls from patients and family members and ensure top customer service is being met by the team. The Lead coordinates and conducts training for the PCNs, manages schedule and schedule changes, recruits and onboards new PCNs and oversees day to day performance of the patient care navigators. Understands each navigator's daily workflow as it pertains to clients, Rely Health technology platform to ensure the workflows and processes to ensure metrics for the client is met. Monitors Rely Health technology suite to ensure navigator and client metrics are being met.
Care...