Patient Care Navigator (Spanish Bilingual)

About Us

Strong Children Wellness operates a dynamic network of primary care practices seamlessly integrated into community-based organizations that focus on children and families. Our trailblazing healthcare approach holistically addresses medical, behavioral, and social needs under one roof. Pioneering a 'reverse integration' model, we offer families a tailor-made, multidisciplinary care team dedicated to comprehensive care, encompassing physical health, developmental milestones, emotional wellness, and social wellbeing. Discover more about our innovative healthcare solutions at www.strongchildrenwellness.com 

As an organization, we prioritize building teams that reflect the diversity of patients we serve and creating a work environment that emphasizes personal wellness, professional development, and team building. 

Requirements

What You’ll Do

In our pivotal role of Patient Care Navigator (bilingual in Spanish) at our primary facility in Jamaica, Queens, associated with the Child Center of New York, you’ll be instrumental in ensuring a quality patient experience. Your responsibilities include welcoming patients and visitors, identifying their needs, and guiding them appropriately. You’ll support answering phone calls, manage appointment schedules through our systems, confirm patients' personal and insurance details, handle payments and issuing of receipts, and facilitate communication with healthcare providers via email and fax. 

Additionally, your role involves supporting patients with screening procedures in the waiting area, fostering positive relationships with patients, their families, and the public—working in tandem with other team members to enhance patient experiences and facilitate impactful interactions within the practice team. 

Under the direction of the Physician or Registered Nurse (RN), a typical day may include—

• Providing assistance to Spanish-speaking patients in scheduling appointments on the phone and in-person, understanding medical instructions, and accessing healthcare services
• Offering Spanish/English translation and interpretation services to ensure clear communication between patients and healthcare providers
• Educating patients about available healthcare services and how to access them
• Developing an individualized patient navigation treatment plan
• Empathetically helping patients in understanding their health insurance coverage and available financial assistance programs
• Coordinating with medical staff to ensure patient care plans are understood and followed
• Assisting in arranging transportation for patients to healthcare facilities
• Following up with patients to ensure they understand their treatment plans and adhere to follow-up appointments
• Advocating for patients’ needs and concerns  
• Handling confidential patient information with discretion and in compliance with privacy laws (e.g., HIPAA)
• Preparing and maintaining reports and documentation 
• Supporting the onboarding of new employees 

Who You Are

You’re a compassionate and proactive Patient Navigator with a deep passion for supporting the community and an unwavering commitment to making a positive impact, particularly in underserved communities. You thrive in dynamic environments, proactively approach every challenge with a growth-oriented mindset, and are always eager to learn and grow. You’re known as someone who fosters a culture of inclusivity and positivity—a culture champion. 

Knowledge

• Understanding of the healthcare system, including medical terminology, healthcare services, and insurance processes
• Familiarity with community health resources and services available to underserved populations
• Knowledge of patient rights and medical ethics, especially regarding confidentiality and HIPAA regulations
• Awareness of cultural sensitivities and social determinants of health in Spanish-speaking communities

Skills

• Excellent bilingual Spanish/English communication and interpersonal skills
• Strong critical thinking skills, able to identify underlying problems and develop effective solutions for our patients and team members
• Proficiency in MS Office, Google, or similar  
• Ability to work independently and effectively within a team 
• Proficient in organizing, planning, and prioritizing work effectively
• Ability to use computer systems and healthcare software efficiently
• Skilled in problem-solving and making informed, ethical decisions
• Competence in providing educational and informational sessions to individuals and groups

Abilities

• Strong customer service orientation with a focus on empathetic patient care
• Ability to establish and maintain effective working relationships with patients, families, and healthcare professionals
• Capability to work independently and as part of a multidisciplinary team
• Flexibility to adapt to changing environments and patient needs
• Capacity to handle stressful situations and maintain a calm demeanor
• Commitment to advocating for patient needs within the healthcare system

What You’ll Have

• Bachelor's Degree and 2 plus years' experience in Patient Coordination care, in compliance with New York Health Home Standards
• Ability to work onsite in Jamaica, Queens Tue - Fri, 9am - 5pm ET; remote on Mon
• Required: Bilingual fluency in Spanish and English
• Prior experience as a Patient Navigator, Healthcare Coordinator, Case Manager or in a similar role 
• To protect the safety of our patients, staff, and the community, we ask employees to maintain current vaccination against COVID-19 

Benefits

• Empowerment and Impact: We value your input and autonomy to be able to make meaningful contributions
• Inclusive Culture: Work in an environment that celebrates diversity and is dedicated to your wellbeing (it’s in our name!)
• Holistic Total Rewards: This role offers a salary range of $24.04/hour to $26.44/hour (annualized amount $50K to $55K). We also provide a comprehensive benefits package that includes medical, dental and vision insurance, 401(k) + match, as well as generous paid time off