Health Care Navigator

WHO WE ARE

The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023). We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

JOB SUMMARY

Health Care Navigators provide services that include connecting Veterans to Veterans Affairs (VA) healthcare benefits or community healthcare services where Veterans are not eligible for VA care. Health Care Navigators provide care coordination, health education, consultation, and administrative duties on behalf of the Supportive Services for Veteran Families (SSVF) grant. Navigators work closely with the Veteran’s primary care providers and members of the Veteran’s assigned interdisciplinary treatment team. The Navigator will act as a liaison between the SSVF grantee and the VA or community medical clinic. The Navigator will work with a population of Veterans with complex needs who require assistance in accessing health care services.

This position will ensure that Veterans experiencing homelessness are supported as they overcome homelessness. This passionate self-starter will work for an agency that is both the state’s largest nonprofit housing provider and the state’s largest homeless shelter where assistance is given to individuals and families experiencing homelessness.

Positions Available

1

Position Status

Full-Time

Location

Pamela Atkinson Resource Center

Reports To

Veteran Housing Supervisor

Shift

Monday - Friday

Grade and Starting Rate

Grade 6, $18.90/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Worker

Job Duties

• Connect Veterans to VA healthcare benefits and/or community health care services if a Veteran is not interested in or eligible for VHA.
  
• Provide care coordination by creating Health Care Plans that identify barriers to care and supports Veteran in accessing care
• Work with the Veteran to identify a health navigation plan that meets the Veteran’s unique needs, choices and goals
• Assist Veterans in communicating their preferences in care and health related goals to facilitate shared decision making of the Veteran’s care and developing appropriate care plans with the Veteran.
• Conduct non-clinical assessments in collaboration with the Veteran’s interdisciplinary medical teams, the Veteran, family members, and significant others.
• Coordinating with health partners to ensure Veteran has access and can follow through with health care needs and plans and appointments
• Provide ongoing health education to the Veteran and their family. Serve as a resource to support the Veteran and their family to help identify appropriate resources and support needs and desires tailored to the Veteran. Veteran family members can also receive health care navigation services in accessing non-VA health care systems.
• Help Veterans get access to appointments when needed
• Assist Veterans in utilizing services, including preventative health care
• Problem-solve barriers to care (i.e. transportation, childcare, communication)
• Provide education on wellness related topics. This includes, but is not limited to:
• linking Veterans to support groups or other programs at the VA or in the community to support their health goals
• Facilitate access to COVID vaccinations for Veterans as soon as they are available. HCN’s are expected to work with their VAMC, and with the community planning process for vaccinations for people experiencing homelessness, to ensure Veterans enrolled in SSVF have access to vaccinations.
• Stay up to date on changes in vaccine plan for community
• Help Veteran identify concerns or questions about their treatment or medications.
• Connect to and learn how to navigate non-VA resources and build health and behavioral health related expertise
• Create, with supervisor support, internal process map/policies for HCN service integration
• Create, with supervisor support, process for prioritizing Veterans who need more immediate or intensive health care navigation services
• Each HCN should become familiar with the process to enroll in Non-VA health care benefits and should compile a resource guide. This includes:
• Health Care Coverage
• Behavioral Health Supports
• Support the time needed to connect to and learn how to navigate the VAMC and Veteran resources both local and national for medical, behavioral health, and benefits needs. This will include: Veterans Benefits Administration
• Other duties as assigned.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

All Veteran households enrolled in SSVF should be assessed for HCN needs and have access to some level of Health Care Navigation, if needed, but may be limited depending on need/caseload.

Requirements

Education and Experience

• Must review the Program Guide
• Review resources on the Health Care for Homeless Veterans (HCHV) Program

• Must complete the following trainings:

• Health Care Navigation 101

• Professional Boundaries and Service Strategies

• VA Health System 101

• S.A.V.E. Suicide Prevention

• Fraud, Waste, and Abuse

• SSVF RRH 101

• Income Maximization

• Education about different roles and responsibilities within local SSVF agency
• Trainings should include discussion of culture, e.g., race/ethnicity, Veteran culture, and a review of health disparities.

Boundaries in the Role

1. SSVF grantees CANNOT provide direct health care services; navigators are not health care providers and do not deliver direct patient care
2. Mental health counseling is not an eligible SSVF activity and therefore not within the scope of the SSVF health care navigator’s job duties
3. SSVF health care navigators do not make treatment recommendations

Physical and Equipment Requirements

Ability to lift 25 pounds

Ability to sit, stand and walk for at least an hour at a time

Ability and license to drive a vehicle

The Road Home is an Equal Opportunity Employer

The Road Home is requiring all employees to be vaccinated against COVID-19.

The Road Home is committed to our work in addressing Diversity, Equity, and Inclusion (DEI) as part of our mission to help people experiencing homelessness move back into housing. We strive to create a team that reflects the people we serve and where our guests and employees feel empowered to be their full, authentic selves.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA
• Retirement Plan (401k, IRA, 403B with TRH match)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Employee Assistance Program
• Training & Development
• Tuition Reimbursement