Director of Account Management
MasteryPrep
N/A
Drive Customer Success to Empower Student Achievement
MasteryPrep is seeking an experienced and enthusiastic Director of Account Management to join our team. As Director of Account Management, you will play a critical role in leading the retention and expansion of our customer base. You will lead the team responsible for renewing accounts and driving revenue growth, ensuring strong client health and satisfaction. As the Director of Account Management, you will develop and implement strategies, foster a culture of continuous improvement, and collaborate cross-functionally to enhance customer engagement and satisfaction.
Key Responsibilities:
- Lead the Account Management team with a customer-centric approach, prioritizing customer success and growth
- Develop and execute proactive customer retention and expansion strategies
- Analyze customer experience and health metrics, identifying key indicators...