Director, Pharmacy Integration and Account Management

Community Hospital Corporation (CHC), a DFW Top 100 Employer, is looking for a Director, Pharmacy Integration and Account Management responsible for the integration of CHC Supply Trust members, including the integration of new members, as it relates to workflow, contract integration, compliance, education and competency regarding various CHC Supply Trust Clinical Initiatives. In addition, this position will be responsible for managing relationships with assigned member hospitals for the development of programs to assist members with optimizing the GPO portfolio.

This is an exciting onsite role at our beautiful corporate offices located in Plano between Legacy West and Grandscape. At CHC we enjoy an outstanding work environment, comprehensive health and welfare benefits including paid fitness facility membership, tuition reimbursement, a generous PTO allowance, free covered parking, and a great company culture.

 This individual is also responsible for communications of various performance contract programs and initiatives to member facilities and other CHC staff through use of verbal and written communication tools.

Major Responsibilities

• Member Integration: Overseeing the onboarding process for new members, including workflow, contract integration, compliance, education, and competency regarding various Clinical Initiatives.

• Account Management: Building and managing strong relationships with assigned member facilities. This includes serving as a dedicated point of contact for inquiries and support, proactively identifying member needs, and developing customized solutions to optimize their use of the CHC Supply Trust portfolio.
• Program Development: Creating programs to assist both new and existing members in maximizing the benefits of the GPO portfolio.
• Communication & Education: Effectively communicating various performance contract programs and CHC Supply Trust initiatives to member facilities and other CHC staff through various channels.

General Duties

• Responsible for the establishment and maintenance of a unit work environment that reflects performance improvement and customer service program consistent with the Corporation’s Mission Statement

• Supports integration of Pharmacy Clinical Services with CHC Supply Trust members to ensure that the Pharmacy Services are well aligned and optimize all components of the program.
• Develop appropriate clinical material for member alignment to our GPO portfolio.
• Acts as the liaison to 340B facilities.
• Analyze clinical and contracting opportunities and develop implementation plans for facilities.
• Act as liaison to facilities in meeting our clinical and contract compliance goals.  
• Facilitate opportunities for member interaction and networking regarding pharmacy programs.
• Assist members with clinical knowledge, clinical reference for pharmacy programs, and dissemination of pertinent clinical programs and clinical information to facilities.
• Interact with and present appropriate tools, reports and materials to facility leadership regarding Pharmacy Services, onboarding to HealthTrust membership, and implementation of pharmacy contracting and clinical programs.
• Develop tools and communications for new members to orient them to HealthTrust and rapid compliance with contractual products.
• Monitors, records, analyses and reports on activities, trends, results and recommendations for clinical initiatives and other various Pharmacy Initiatives.
• Monitor member compliance with negotiated contract terms and conditions.
• Develops and maintains relationships with staff and facilities to serve as clinical and/or operational resource, when needed.
• Performs other tasks and duties as assigned in an efficient, effective and cost-conscious manner, complying with all CHC’s policies, procedures and regulations.
• Exhibits appropriate quality service behaviors in meeting and/or exceeding the needs of departmental customers, co-workers and others they encounter as a representative of CHC Supply Trust.
• Upholds and supports the company’s mission, vision, goals, and objectives.

Requirements

Education

• Bachelor of Science in Pharmacy, Doctorate of Pharmacy - Pharmacy Residency (PGY1 & PGY2) training preferred

Certificate/License

• Active Pharmacy Licensure in any state

Experience

• More than 7 years of relevant work experience preferred. (Pharmacy Supply Chain ideal)
• Acute care facility managerial/directorial experience; Experience with multi-facility/IDN clinical/contracting initiative creation and implementation.
• Pertinent clinical training or appropriate GPO experience may be substituted.
• Requires travel to facility locations and occasional irregular hours.

Skills and Knowledge

• Excellent analytical and financial skills.
• Demonstrated success in managing/directing a pharmacy program within an acute care facility, clinic-managed care organization or GPO required, including successful initiative implementation in a multi-facility environment.
• Clinical knowledge across a wide range of therapeutic categories (I.e. infectious disease, cardiology, oncology, etc.)
• Pharmacy operations knowledge and expertise for implementation of initiatives.
• Ability to communicate clearly and effectively.  Demonstrated oral and written communication skills required.
• Possesses good organizational and presentation skills. Demonstrated presentation/public speaking skills and experience required.
• Demonstrates leadership presence, and practices excellent diplomacy skills.
• Possesses developed interpersonal skills to work in a high-profile and fast-paced team environment.
• Proficient with a personal computer and the use of Microsoft Office applications including Word, Excel, PowerPoint and Access.

Benefits

At CHC we enjoy an outstanding work environment, covered parking, comprehensive health and welfare benefits including paid fitness facility membership, tuition reimbursement, a generous PTO allowance, and a great company culture.

Comprehensive health and welfare benefits package is offered as part of total compensation:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Wellness Resources and other benefits

CHC is a tobacco and drug free workplace. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.