Director of Account Management, Nexa

Description

About Nexa:

Nexa, an EverService company, is an industry-leading, 24/7 virtual receptionist service with operations across the United States. We specialize in delivering exceptional customer experiences with tech-centered call answering solutions led by our industry-trained virtual receptionists. We provide basic call center services to enhanced virtual receptionist services including appointment scheduling, lead qualification, CRM integration, and more. Our clients range from small and medium-sized businesses to enterprise-level partners in the legal, healthcare, commercial, technology, home services, and professional services industries. Our mission is to improve sales prospects and the customer experience of all of our clients while saving them time and money. We believe that if we execute, our clients will grow with us, and we work every day to prove it.

Summary of Position:

Reporting to the SVP of Customer Success, we are looking for an experienced Director of Account Management who will actively engage as a player-coach, working closely with our clients to enhance upsells, cross-sales, and retention across the Healthcare and Home Services verticals. This leader will be tasked with developing and mentoring mid to senior level account managers, ensuring they meet their upselling, cross-selling, and retention goals. The ideal candidate will be data-driven, client-centric, and exhibit strong B2B sales expertise. This role involves high-level interactions with key accounts and requires effective collaboration both internally and externally to ensure client success. The ideal candidate will be relentless, responsive, and proactive, comfortable with taking ownership and driving results. This is a unique opportunity to shape and lead the Account Management culture and team within our organization.

Requirements

Position Responsibilities:

• Engage with clients to understand their needs and propose solutions to promote our products
• Maintain executive/senior-level relationships with key accounts
• Develop and implement quotas and plans for upsells, cross-sales, and retention
• Provide value in every client interaction
• Drive new product sales within key accounts
• Establish and execute a regular cadence for Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with key accounts
• Represent the company at trade shows, client meetings, and demos
• Collaborate closely with operations, onboarding, and client success teams to enhance performance
• Manage a team of account managers, including hiring and professional development

Requirements:

• 7+ years of B2B account management experience, preferably within the healthcare, home services and/or legal sectors
• 5+ years of experience leading and managing a team of account managers
• Expertise in critical KPIs, funnel metrics, and Salesforce CRM
• Proven ability to develop and deliver client presentations, including MBRs/QBRs
• Demonstrated success in building high-performance sales teams in the B2B sector
• Exceptional presentation skills for client-facing engagements
• Highly organized, driven, and dedicated to client success
• Proficient in MS Office, with strong Excel skills
• Willingness to travel as necessary, approximately 10-25% of the time

Benefits

We’ve got you covered: 

EverService is proud to offer a variety of benefits to support employees and their families, including: 

• Medical/Vision, Dental, Retirement 
• Life Insurance 
• Sick Time 
• Paid Time Away (PTO) 

About EverService Holdings, LLC:

EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients’ CRM, EHR and operational systems. EverService goes to market with vertically integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing and Strike Healthcare. For more information, visit EverService at https://everservice.com/

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.