Operations Director in Texas

GolfSuites™ is seeking a Director of Operations in Lubbock, TX. GolfSuites™ mission is to provide a fun, all-Inclusive, engaging, and authentic golf-centric entertainment venue focused on ultimate hospitality and game improvement. GolfSuites™ prides itself on delivering FUN with passion by building relationships and creating unforgettable experiences for every guest.

The Director of Operations is responsible for planning, directing, and coordinating venue operations across all departments to ensure that day-to-day operations run smoothly. The Director of Operations manages and coaches GolfSuites’s leaders to guarantee their teams provide best-in-class service and hospitality while delivering fun with passion to our Guests. The Director of Operations is responsible for all business functions, including executing daily operational activities, building a strong team through effective hiring, scheduling, development and team...

Title: Director of Operations

Location: El Paso, TX area

Duration: Full-time

Requirements

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Reviews and manages balanced scorecard and Key Performance Indicators, regularly focusing on long term objectives to ensure client goals are continually met.
• Develops long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.
• Effectively manages in a fast paced call center environment with multiple teams.
• Leads cross-functional activities and communication to further partnership between assigned clients.
• Participates in cross-functional teams including IT, WFM, Client Services, Implementation, Change Management, and other support departments.
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