Director of Operations

Title: Director of Operations

Location: El Paso, TX area

Duration: Full-time

Requirements

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Reviews and manages balanced scorecard and Key Performance Indicators, regularly focusing on long term objectives to ensure client goals are continually met.
• Develops long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.
• Effectively manages in a fast paced call center environment with multiple teams.
• Leads cross-functional activities and communication to further partnership between assigned clients.
• Participates in cross-functional teams including IT, WFM, Client Services, Implementation, Change Management, and other support departments.
• Uses a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices.
• Responsible for the leading, providing professional development, and evaluating direct reports. 8. Provides client with contact center consulting services in relationship to benchmark data relative to forecasting, staffing, quality assurance, training, call center technology, etc. 9. Prepare, deliver, and facilitate both client and internal business presentations and meetings.

Must Have

• Must have Healthcare background & should be a seasoned contact center candidate
• Should have contact center leadership experience
• Candidate will work in neighborhood of about 600-700 operators/individuals
• Will have 4-5 operations manager reporting to the candidate
• Should have experience in running healthcare contact/call center
• Candidates with virtual call center experience can also be considered

Benefits

Note: If interested please send your updated resume to joseph.prabakar@two95intl.com and include your salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward hearing from you at the earliest!