Director of Operations in Texas

Title: Director of Operations

Location: El Paso, TX area

Duration: Full-time

Salary: $Best Possible

Requirements

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Reviews and manages balanced scorecard and Key Performance Indicators, regularly focusing on long term objectives to ensure client goals are continually met.
• Develops long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.
• Effectively manages in a fast paced call center environment with multiple teams.
• Leads cross-functional activities and communication to further partnership between assigned clients.
• Participates in cross-functional teams including IT, WFM, Client Services, Implementation, Change Management, and other support departments.
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