IT Support Engineer in New York

I am looking for a top notch product support engineer to join our security product engineering team.

Goal: Have someone in the security engineering team that can front support and customers. Security products are technically complex and we find that our product managers and top notch engineers end up doing support even for problems that don't require code changes.

What we need:

• a seasoned engineer that can be customer facing, front support and with exceptional communication skills. Exceptional communication skills are a must - I don't want to come in and save the day because this individual said something stupid like "it's working as designed" or "it can't be fixed".
• Background in software development - must have done coding at some point. This is important - because one needs to be able to dive into code and have good debugging skills
• Experience with one or more security products - phishing defense, AV,...

Helpdesk Support Engineer

We are looking to expand our team of superstars.

At The Garam Group, we believe happy employees lead to happy clients. This is why our driving principles are to provide a fun and dynamic work environment where customer service is job number one and why we only hire the most talented people in the industry.

While we have a wide array of backgrounds and work experience, everyone at The Garam Group shares one common trait - a passion for creating that "WOW!" experience for our clients. If you possess a fierce commitment to customer support and have a work ethic to match, we believe we have an environment in which you will thrive.

Become part of a team built on:

Integrity – Doing the right thing even when no one is watching.

Dedication – Taking ownership and seeing things through to completion.

Positive Attitude – Approaching every...

At TNN Capital, we proactively work with clients and families to accumulate, preserve and successfully transfer wealth across generations. In today’s ever changing environment, our mission is to provide independent and objective advice, by understanding and simplifying the complexities affluent families are faced with when it comes to wealth management. But we also ensure that our expertise is executed with the utmost discretion and commitment to excellence.

We are looking for a cloud support engineer who will manage TNN Capital's cloud infrastructure to support our business objectives. You will play a pivotal role in designing, implementing, and managing our cloud infrastructure to support our business objectives. The candidate shall collaborate closely with our IT team to architect scalable, secure, and highly available cloud solutions.

About The Job

This role involves working closely with IT and research teams to ensure that our cloud...

Laravel is looking for experienced and empathetic customer support engineers with working knowledge of the Laravel ecosystem including Forge, Vapor, Spark, Envoyer, and Nova.

For this role, you don’t need to be an expert in all of these products, but an understanding of how they work and experience using at least one or two of them is ideal.

We are also looking for people who would be able to assist our customers with our newly announced product Laravel Cloud.

Customer Success & Support at Laravel

The customer success and support teams at Laravel work both independently and together to solve customer problems quickly and efficiently, with friendly and professional communication. They have the technical skills to dive into complex product issues, and the ability to empathize with customers. They are the voice of the customer within the company and offer feedback and insights to the product team on a regular basis.

The Role

...

The Opportunity

For the problem solvers out there, this is an exciting role for computer science students that have some background in python and are starting their engineering career.

We’re looking for a software support developer (python) to join our support team, improve our AI bot, identify & solve bugs, and conduct QA. As a software support developer, you will help maintain the interaction between our users and engineering team. This role is fully remote, with preference for the tri-state area (our HQ is in NY).

Responsibilities

• Conduct QA audits for new product releases
• Aggregate, analyze & improve LandaGPT integration (Bot)
• Contribute to engineering efforts (solve bugs, review jira) while troubleshooting complex user issues and communicating with engineers, designers, and property managers
• Create automations, write user documentation & optimize our support...

We are currently hiring an IT Support Engineer in our IT Department. This position will assist our IT Network and Systems Managers with network, file system, active directory, and other IT tasks for our 30+ office locations throughout the USA and Madrid, Spain.

The IT Department at LaBella provides network, hardware, software, and overall IT and Design Tech services to the entire LaBella organization, including all LaBella companies.

Successful candidates shall be trustworthy, have a positive attitude, and be self- motivated with the willingness to learn and continue building their knowledge.

Duties

• Provide assistance with day-to-day management of corporate IT systems.
• Interact with End User Support team to assist users and technical committees with their technology needs.
• Function as an escalation engineer for End User Support Team.
• Assist with automating manual, repetitive tasks
• Contribute to...

This role is for CST or EST based candidates only.

We're looking for a Support Engineer to join the Vitally team and play a key role in building out our growing Support Engineering function. In this role, you’ll roll up to the Engineering organization and work cross-functionally with other engineers, the Customer Success team, and the rest of the organization to help resolve bugs and other technical customer issues, influence our product roadmap, and contribute to a fantastic customer experience. You will help to manage incidents, improve processes and documentation, and build internal tools. You have exceptional empathy for our customers, great communication and collaboration skills, curiosity and passion to tackle a diverse set of issues every day, and a drive to add value and deliver results.

Responsibilities

• Collaborate with Engineering, Customer Success, and the rest of the organization to resolve bugs and other...

About Us:

At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself.  By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button.

Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.

We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.

Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of it.

Job...

Portfolio BI (PBI) empowers the most sophisticated buy-side firms to take control of their portfolio and operational data. Born from the merger with Hentsū, and backed by NEXT Investors, our customers benefit from our integrated platforms, local technological expertise, and seasoned financial experts. We are an asset management technologist and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges. Our vision is to drive agile transformation across financial services through public cloud technologies, SaaS and data science.

We are committed to developing our team as we grow by offering a variety of opportunities to increase knowledge, build skills, and take charge of your career.

The scope of this role includes: 

• Utilizing company training resources to develop the financial...

At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Support Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform.

This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams.

Responsibilities

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle...

About Caxton:

Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, and Singapore. Caxton Associates’ primary business is to manage client and proprietary capital through global macro hedge fund strategies. Assets are managed via a broad mandate to trade in a variety of global markets and instruments. The firm's 36 portfolio management teams engage in a diverse set of investment strategies spanning all asset classes, products, and geographies.

About the role:

This role requires strong organizational, technical, and communications skills and a passion for the latest technology. The Desktop Support Engineer will be required to research issues and bring resolution to complex problems. 

The working hours are 7am to 3:30pm with rotational after-hour support. The role does sits as part of a broader team responsible for global desktop support and desktop...