Operations Manager
Amagi
Princeton, new jersey
The Operations Manager is responsible for overseeing operations and ensuring service continuity.
Their role is to provide exceptional service to customers, acting as a senior escalation point for
issues. Effective communication, drive, and attention to detail are crucial for maintaining AMS's
reputation as a customer-focused managed service provider.
The Operations Manager (OM) oversees the daily management of US MCR staff and is expected to
be skilled in the applications used for Broadcast and Streaming services. The OM collaborates with
AMS international teams, customers, and external suppliers to ensure the continued delivery of
services by AMS.
Key Result Areas:
- Service Delivery Leadership: Acting as a management team representative and expert
advisor on NOC-related service delivery and operational matters for customers and senior
management.
- Incident Management:...