Operations Manager

Mangone Law Firm LLC is seeking an Operations Manager to lead and oversee the daily operations of our immigration law firm. This role is critical for ensuring maximum efficiency, productivity, and strict compliance with all applicable legal and regulatory standards. We are looking for a strategic leader with exceptional management skills to support and advance the firm's objectives, continuously optimize operational processes, and enhance overall team performance.

Responsibilities:

• Collaborate with the CEO and previous Operations Director to set and achieve the firm’s objectives.
• Oversee and manage daily operations of the firm.
• Conduct weekly meetings with production line coordinators for quality control and follow-up.
• Develop and implement operational strategies, systems, and policies.
• Optimize resource allocation and workflow to improve efficiency.
• Supervise and support the team, providing guidance and direction as needed.
• Perform periodic performance reviews and offer constructive feedback.
• Foster a positive and collaborative work environment.
• Recruit, train, and onboard new employees.
• Develop and execute strategic plans to enhance operational performance.
• Evaluate and implement technological solutions to streamline operations.
• Monitor financial performance and identify cost-saving opportunities.
• Collaborate with the CFO to optimize operational budgets.
• Ensure high-quality customer service and satisfaction within the production line.
• Develop and track key performance indicators (KPIs) for the production line.
• Conduct regular reviews to assess operational efficiency.
• Implement continuous improvement initiatives based on performance data.
• Attend weekly managers’ meetings.
• Participate in daily team meetings at 9:30 AM EST to discuss updates, new work instructions, reminders, and areas for improvement.
• Ensure the firm’s objectives are met and deadlines for the production line are adhered to.

Requirements

·       Proven experience in an operations management role, preferably within a law firm or immigration-related environment.

·       Demonstrated ability to lead and motivate teams, setting and achieving goals aligned with the firm’s vision.

·       Expertise in overseeing daily operations, optimizing processes, and driving continuous improvement in a law firm setting.

·       Excellent verbal and written communication skills to interact effectively with the team, clients, and other stakeholders.

·       Strong ability to identify and resolve operational issues efficiently and effectively.

·       Aptitude for making informed decisions based on data analysis to enhance operational performance.

·       Proficiency in monitoring financial performance, managing budgets, and identifying cost-saving opportunities.

·       Commitment to providing high-quality service and ensuring client satisfaction.

·       Ability to develop and track KPIs and perform analyses to enhance operational efficiency.

Additional Requirements:

• Proficiency in both Spanish and English.
• Ability to rapidly understand and adapt to new systems and procedures.
• Flexible and open to changes in work processes.
• Capable of working independently while also collaborating effectively as part of a team.
• Strong organizational skills to manage multiple tasks efficiently.
• Familiarity with computer applications, including Google Workspace/Suite, Excel, Slack, Monday.com, and case management systems such as CampLegal.
• Ability to respond promptly and appropriately to various situations and requests.

Benefits

Work Schedule:

• Position Type: Hybrid
• Office Attendance: Required for quarterly meetings and at least once a month.
• Estimated Workload: 45 to 50 hours per week, which may include some weekend work.