Customer Service Representative
RIA Cast House Engineering, LLC
Fort Wayne, indiana
RIA Cast House Engineering, LLC is seeking a friendly and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive customer experience. If you enjoy helping others and have strong communication skills, we would love to hear from you!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat promptly and professionally.
- Provide accurate information about our products and services to clients.
- Resolve customer issues efficiently and effectively, escalating when necessary.
- Document customer interactions and maintain detailed records.
- Collaborate with other departments to enhance customer satisfaction.
- Participate in training to stay informed about product updates and company policies.
- Contribute to team efforts to improve overall service...