Systems Engineer
Pixelogic Media Partners, LLC
Culver City, california
Pixelogic Media is looking for a Technical Support Engineer to join our team of passionate technologists.
The Technical Support Engineer provides tech support and services for all facets of the operation. A first response position which includes such responsibilities as: hardware/software installation, telecommuting support, collaboration with internal and external teams to provide support where needed and exploring process improvements. The Global Information Technology team partners with stakeholders and technologists to provide all necessary equipment and systems to enable the most effective & efficient work experience for Pixelogic employees, whether on-site or remote.
Responsibilities:
- Provide Help Desk/Service Center style support, monitoring inbound technical support requests, calls, and tickets for all employees
- Manage support issues from start to resolution, escalating only when necessary ...