Application Support Analyst
Pierce Technology Corp
Bethpage, new york
· Ensures specialist knowledge of operating systems, devices, applications and software
· Provides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short and long term remediation for the identified incidents
· Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
· Creates process flowcharts, diagrams, drawings and other related documentation. Creates technical workflows using different modeling techniques.
· Analyzes various reports to ensure that the functionality and performance meets all product and service level requirements.
· Ability to manage code migration, document configuration changes, and monitor performance
· Ability to provide front-end support to internal departments and web-based clients.
· Advanced proficiency in determining the causes of application errors and...