Billing Specialist

At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1500 employees across 15 offices, there is a breadth and variety of work to keep you engaged and inspired.  

We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including:  

• New construction – Engineering, fabrication and installation of mechanical systems for new projects following lean construction practices  

• Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies  

• Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response  

• Building performance – Control systems, fault detection, energy services and remote monitoring  

People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values:  

• Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision. 

• Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.  

• Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.  

• Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.  

• Innovation – We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves. 

• Fun! – Take the work seriously, but never take ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both. 

Requirements

Billing Specialist: This is where you come in. 

We are seeking a Billing Specialist to efficiently manage and process all service calls for our Eastside Service area. The ideal candidate will be adept at using their customer support skills to address disputes, billing inquiries and account reconciliation. This role involves close collaboration with various teams to ensure accurate and up-to-date cost details across all departments of MMFS.  In return for achieving aggressive goals, you’ll get rewarded with more to own, a ton of growth opportunities, and more freedom than you’ve probably ever had.   

Top deliverables in the first year to be a hero: 

• Create and submit invoices to customers through proper channels with their specific requirements in mind 

• Create a weekly work in progress report and process a high volume of service calls in a timely manner 

• Work closely with the area operations managers and foreman to ensure invoices are closed with correct costs and details 

• Use critical thinking and problem-solving skills quickly and efficiently to invoice as much as possible each month 

• Keep up to date records of billing instructions and contacts 

• Maintain multiple email accounts and keep them up to up to date  

• Follow up with both the customer and internal partners to resolve billing issues on a weekly basis 

• Provide excellent customer service and financial support to both Service and our other business units 

The Billing Specialist role reports to Stephanie Boone/ Demand Billing Supervisor on a collaborative team working on a variety of projects and initiatives to support our growing business. This highly visible role interacts with all levels and functions within the organization. 

Your Background: What kind of person will thrive in this role? 

You should have… 

• A high level of organization and attention to detail for accurate recordkeeping.  

• Previous working experience in a billing role, (construction industry experience is a plus but not required). 

• Outlook and Microsoft Excel knowledge required  

• Two to three years working in an office environment 

And everyone you work with should describe you as… 

• Having extremely high levels of ethics and a goal-oriented mindset

• Being passionate and positive with a can-do attitude 
• Having the ability to work independently as well as with a team 

• An exceptional multitasker  

And you should be motivated by… 

• A commitment to accuracy, efficiency, and ensuring timely, error-free billing that supports the financial health and trust of the organization.
• Empowering yourself to learn something new. This is a space with ample resources and opportunity, not micromanagers  

• Working in a lean, results-oriented environment, where you’ll be expected to do more, take on more, and achieve more every year 

• Having fun in an environment high on transparency, open to innovative new approaches with a supportive family feel 

Benefits

Compensation: $25-$30 Hourly

MacDonald-Miller Facility Solutions presently provides employee coverage for: 

• Medical, dental, vision for employees (coverage available for dependents for shared premium). 

• 401k retirement plan including Company matching. 

• Vacation and Sick Compensation (PTO), and Holiday Pay! 

• Disability income protection including short term and long-term disability. 

• Employee and dependent life insurance. 

• Wellness Program. 

• Employee Assistance Program. 

Where you will work 

Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access.      

Interested in learning more?  

If you’re ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team! 

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.