IT Support Specialist

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking a proactive, self-motivated IT Support Specialist who will provide essential technical support to our team across both onsite and remote locations. This hybrid onsite role provides helpdesk support, IT systems administration, and strategic planning to enhance our cloud-based IT environment. The ideal candidate will have strong experience with Microsoft cloud suite, as well as a keen interest in researching and implementing improvements to existing IT systems. This role requires the ability to handle incoming support requests promptly and efficiently, manage day-to-day system administration, and contribute to the planning and rollout of new IT tools and solutions and long-term goals.

Requirements

Responsibilities

• Respond to user requests for IT support via ticketing system, phone, email, or in person, providing timely and courteous support both onsite and remotely.

• Troubleshoot and resolve issues related to Windows OS, network, printing, Office 365, and various software applications (Windows 10/11, Adobe, Microsoft software suite, Office 365 including but not limited to Outlook including personal folders, OneDrive, Teams, Word, Excel, Access, PowerPoint, Project, Visio, SharePoint Designer, and similar, browser issues, and other third-party auxiliary software)

• Configure, administer, and support Microsoft Exchange accounts including user mailboxes, shared mailboxes, distribution lists, mail-enabled security groups, and maintaining the Global Address List.

• Prioritize, escalate, and document support issues, ensuring a clear record of problem-solving steps, final resolution, and lessons learned.

• Install, image, configure, and troubleshoot hardware including laptops, desktops, printers, network equipment, mobile devices, and peripherals. Providing an IT walkthrough of policies and procedures and usage of IT equipment provided.

• Assist with configuration and troubleshooting of printing services at onsite office locations.

• Basic mobile support for iOS and Android devices including configuration of MFA and Outlook and Teams mobile setup.

• Installation and maintenance of various electronic peripherals such as monitors, TV, tablets, etc.

• Other miscellaneous IT and office support.

•  Administer and support the Microsoft 365 suite: O365, Entra, Intune, and SharePoint environments (customizing SharePoint site pages, creating/managing custom workflows, managing content in lists and libraries, migrating SharePoint sites, managing site, folder, and file permissions).

• Perform routine system maintenance tasks and audits, monitor environment health, and respond to any critical issues.

• Support Entra and O365 related tasks, including user/group management, security permissions, and group/conditional access policies.
• Configure and manage IT infrastructure, including network connectivity, print services, cloud file storage management, and hardware management.
• Daily monitoring and immediate response and triaging for security alerts, risks, or concerns as they arise with proper documentation detailing the assessment and handling of the risk.
• Provide cybersecurity training during new hire orientations and look for other areas for continuous learning opportunities for employees.
• Collaborate with senior IT staff to develop and implement system upgrades and IT strategies that align with business objectives.
• Assist with evaluating, implementing, and deploying new tools and technologies to improve team productivity and system security.
• Create and update technical documentation (SOPs/KBs), “how-to” guides, and user training materials.
• Manage IT asset inventory, including provisioning, refurbishing, and tracking hardware resources.

Requirements

• Proficiency with Microsoft suite including Azure, Entra, Office 365, Intune, and SharePoint administration.
• Strong understanding of Windows OS (Windows 10/11), network connectivity (LAN/WAN), and remote access solutions.
• Experience supporting iOS and Android devices, including setup and troubleshooting.
• Knowledge of basic networking concepts, including router and switch management, firewalls, and VPN configuration.
• Physical ability to lift and move equipment weighing up to 30 pounds.
• Minimum of 2 years in a helpdesk or technical support role.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly.
• Self-motivated, detail-oriented, and capable of working independently to resolve issues and research new solutions.
• Ability for possible travel up to 30 miles between office locations.

Preferred:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Experience with SharePoint customization and workflows, and familiarity with SharePoint Designer.
• Proficiency with Excel for data management, tracking, reporting, and data visualization.
• Advanced networking knowledge (firewall, router, switch, cloud VLAN management).
• Experience with PowerShell.
• Experience with WordPress.
• Knowledge of VOIP systems, device inventory management, and electronic security systems.
• Familiarity with Mac OS X environments and support.
• Professional certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified: Azure Fundamentals, Azure Administrator Associate) are a plus.

Clearance Requirements:

• US Citizenship

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.