Employment Program Manager

About Our Organization:

RISE Services is an organization with a wealth of knowledge and experience to help individuals with disabilities obtain and maintain competitive employment.

Job Overview:

We are seeking a compassionate and dedicated Employment Specialist to provide individualized support and guidance to individuals with disabilities or other barriers to employment. The Employment Specialist will work closely with clients to develop job readiness skills, identify suitable employment opportunities, and provide ongoing support to ensure successful integration into the workforce. The ideal candidate will have a passion for empowering others and a commitment to helping individuals achieve their employment goals.

Key Responsibilities:

1. Supervisory
• Oversee and manage a team of employment specialists, providing guidance and support.
• Assign caseloads and ensure job coaches are effectively meeting their clients’ needs.
• Conduct regular performance evaluations and provide constructive feedback.
2. Training and Development
• Develop and implement training programs for employment specialists to enhance their skills and knowledge.
• Conduct regular training sessions, workshops, and professional development activities.
• Stay updated on best practices in job coaching and share new strategies with the team.
3. Client Monitoring
• Ensure employment specialists are assisting clients with job searches, applications, and interview preparation.
• Monitor the progress of clients and ensure they are meeting their employment goals.
• Address any issues or challenges clients face in their job search or employment.
4. Program Development and Implementation
• Develop and implement employment specialist programs and services tailored to client needs.
• Collaborate with other departments and external organizations to enhance program offerings.
• Evaluate program effectiveness and make improvements as necessary.
5. Reporting and Documentation
• Maintain accurate records of client progress, coaching sessions, and outcomes.
• Prepare regular reports on the performance and impact of job coaching programs.
• Ensure all documentation complies with organizational and regulatory standards.
6. Stakeholder Communication
• Serve as the main point of contact for internal and external stakeholders regarding job coaching services.
• Communicate effectively with employers, community partners, and other relevant parties.
• Foster positive relationships with employers to create job opportunities for clients.
7. Quality Assurance
• Implement and monitor quality assurance processes to ensure high standards of service delivery.
• Conduct regular audits and assessments of job coaching practices and outcomes.
• Address any quality issues promptly and develop action plans for improvement.
8. Crisis Management
• Address and resolve any crises or emergencies that arise with clients or within the coaching team.
• Provide support and guidance to employment specialists dealing with difficult client situations.
• Develop and implement crisis management protocols.
9. Advocacy and Outreach
• Advocate for clients’ needs and rights within the organization and community.
• Conduct outreach to promote employment specialist services and attract new clients.
• Participate in community events, job fairs, and networking opportunities to enhance program visibility.
10. Other Duties as Assigned

Requirements

• Bachelor's degree in Human Services, Social Work, Counseling, or a related field coupled with a minimum of 3+ years of experience in job coaching, employment services, or a related field; OR a High School diploma coupled with a minimum of 7+ years of experience in job coaching, employment services, or a related field
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and deliver training programs.
• Strong organizational and multitasking abilities.
• Proficiency in case management and reporting software.
• Knowledge of labor market trends and employment resources.
• Problem-solving skills and the ability to handle crises effectively.

Benefits

Dental and Vision Insurance
PTO accrual and Holiday accrual
Short-Term Disability
Life Insurance and Long-Term Care Option
Employee Assistance Program
Employee Tenure Bonuses
Worker's Compensation