IT Support Specialist

Under the supervision of the IT Director, the IT Support Specialist handles technical support cases for employee computer hardware and software systems. Provides deskside technical support for all employees and supports the IT Director on special projects.

Work Schedule:

Monday - Friday; 8:00 am - 5:00 pm; 1-hour unpaid lunch

Job Function:

include, but are not limited to, the following:

1. Information Technology Support:
1. Provide deskside technical support for employees for all locations (Ivins, St. George, Cedar City, Richfield, Kanosh).
2. Onboard new hires with IT systems.
3. Manage IT helpdesk and ticket systems.
4. Track and store computer assets and inventory.
5. Ensure proper recording, documentation, and closure.
6. Assist with administrating Office 365 and/or related systems.
7. Build computer systems and mobile devices for deployment.
8. Support health department software systems and data.
9. Trouble shoot networking issues.
10. Walks employees through problem solving processes as needed.
11. Complete IT projects as assigned by the IT Director.
12. Recommend procedure modifications or improvements to IT Department as needed.
13. Other duties as assigned to support the efficient operations of the Tribe.

Necessary Knowledge, Skills & Abilities:

• Exceptional flexibility and positive people skills.
• Willingness to learn new tools and technologies.
• Proficiency with Microsoft Office, Google Suite, or similar technology.
• Ability to troubleshoot computer hardware and software problems.
• Maintain a positive attitude.
• Comfortable working under tight deadlines.
• Willingness to jump in and make any project a success.
• Ability to establish and maintain effective working relationships with all levels of the organization and community.
• Ability to manage and perform with a high degree of autonomy, organization, and adaptability.
• Must be able to demonstrate respect for and awareness of Native American customs, traditions, and socioeconomic needs.

• Must have excellent oral and written communication skills, including public speaking with large and small groups of different managerial, socioeconomic, cultural, ethnic, and educational backgrounds.

• Must be willing to travel as needed.

Requirements

General Requirements:

• Must be insurable through the Tribe’s vehicle insurance required.
• Must possess, maintain, and provide proof of a valid Driver License required.

• Must pass a criminal and fingerprint background check according to P.L. 101-630 standards required.
• Must be able to pass an alcohol/drug screening required.

Education & Experience:

• Bachelor's Degree in Information Technology, Information Systems, Business, or a related field preferred. An equivalency of experience and/or certificate may also be considered.
• Two (2) years-experience in a customer support or IT helpdesk role required.
• One (1) year experience working in a health clinic or community health center preferred.

License & Certifications:

• Must possess, maintain, and provide proof of a valid Driver License required.

Benefits

• Group Health Care Plan (Health, Dental, Vision, Life/AD&D and Long-Term Disability). Employer paid premiums for Employee, Spouse and Dependents
• Supplemental/Voluntary Benefits (Aflac, Life/AD&D and Short-Term Disability, Hospital Indemnity, Accident, Critical Illness)
• HSA Bank Account - Monthly employer contributions
• Retirement Plan (401k, Roth) - Dollar for dollar match up to 6%
• Paid Time Off
• Paid Holidays (Federal, State and Tribal) - Paid according to set work schedule only
• Paid Birthday Leave
• Paid Bereavement Leave
• Employee Assistance Program
• Education Assistance Program
• Wellness Program - Earn up to $1,000 into your HSA account per year