Customer Support Specialist

About us

VOZE is on a mission to create software that sales reps love to use. We are driven by a commitment to excellence and a passion for innovation. Using our mission as our guide, we create solutions that positively impact the world. We are dedicated to pushing the boundaries of what's possible.  Using AI, VOZE focuses on the nuances of in-person sales and tangible product interactions, while redefining how sales data is collected, processed, and leveraged. 

Are you looking to kickstart your career in a dynamic and supportive environment? As a Customer Support Specialist at Voze, you'll be the first point of contact for our customers, guiding them through our innovative technology. You’ll help build strong relationships by answering questions, solving problems, and ensuring their needs are met. Plus, you'll have the opportunity to grow professionally while working with a forward-thinking company.

What You'll Do:

• Respond to customer support requests via phone and email, providing timely and friendly assistance.
• Help customers troubleshoot technical issues and answer product-related questions.
• Understand customer needs and recommend the right solutions to meet their goals.
• Keep track of support requests, document interactions, and ensure issues are resolved.
• Follow up with customers based on our service level agreements (SLAs).
• Escalate more complex issues to our internal teams to ensure quick resolutions.

This role is a hybrid position, offering the flexibility to work both onsite and remotely if needed.

Requirements

What You'll Need:

• A positive attitude and a desire to approach challenges with a “Founder’s Mentality.”
• Some experience in customer-facing roles is a plus, but not required.
• A passion for helping customers and ensuring they have a great experience.
• Patience and empathy when explaining technical information to non-technical users.
• Familiarity with customer relationship management (CRM) systems is helpful but not essential.

What You'll Have:

• Problem-solving skills and the ability to think critically in real-time.
• Strong multitasking and organizational abilities to handle multiple requests at once.
• Clear communication skills, both written and verbal, to effectively assist customers.
• Basic understanding of iPhone and Android mobile devices.
• A knack for prioritizing tasks and addressing urgent customer issues.

Benefits

What You'll Get:

• Competitive pay to match your dedication.
• Flexible hours to fit your schedule.
• A chance to work with cutting-edge AI technology.
• A supportive, collaborative, and innovative work culture.
• Opportunities to grow and develop professionally.

Application Process:

To apply, please submit your resume and a cover letter detailing your experience and why you are a fit for this role. We look forward to reviewing your application and discussing how you can contribute to our team's success.